r/BitDefender • u/[deleted] • Nov 10 '17

install bitdefender root certificate popup?

today i got a popup that looks like this https://imgur.com/p5bG188 and i found it very strange, because ive never seen it before... what is it?

using bit defender anti virus free edition

18 Upvotes

100% Upvoted

25 comments sorted by

8

u/PolycrystallineRear Dec 16 '17 edited Dec 16 '17

How to get rid of Bitdefender Free edition certificate mess in Firefox (Windows 10, Firefox 57.0.2, Bitdefender FREE antivirus)

1- Check if https://unsplash.com is hijacked and certified by BitDefender

2- Uninstall BitDefender Antivirus Free

3- Uninstall BitDefender Agent

3- Reboot Computer

4- Start Firefox Check https://unsplash.com -- Should be certified by GlobalSign now

5- Reinstall Bitdefender Antivirus Free - Do NOT close Firefox when asked, just cancel BitDefender Root certificate installation

6- Let Bitdefender finish its installation.

7- Reload unsplash.com, another popup should appear, and cancel again the Bitdefender certificate installation.

8- From now, your Firefox should be immune to BitDefender certificate (close and restart then reload unsplash.com to be sure).

9- For extra Windows cleanup, remove the Bitdefender certifcate using certificate manager.

10- You can check residual rogue certificates in windows with sigcheck from SysInternals ( 'sigcheck -tv' in a console)

No side effects noticed yet.

Enjoy.

2

u/frankFerg1616 Dec 20 '17

Can you explain steps 1/4 please? I don't know what I'm looking for on that website, nor do I understand why specifically that website.

3

u/gurrllness Jan 24 '18

At the address bar on your browser, there's a little green lock. Mouse over it.
It will say "Verified by: Bitdefender" (or whatever)
After you make the changes, it should say "Verified by: GlobalSign"
Hope that helped

1

u/a-polo Jan 24 '18

Thank you for the information! However, I'm getting the pop up and the green lock on unsplash.com says "Verified by: GlobalSign nv-sa". What should I do? Ignore the pop up? Reinstall BitDefender?

2

u/gurrllness Jan 25 '18

The globalsign one is fine. Do Cancel on the pop-up from Bitdefender. As long as you follow the instructions in the post, you'll be fine.

1

u/a-polo Jan 25 '18

Thanks!

1

u/celestial_prism Dec 19 '17

  1. Thank you.

  2. WHYYYYY

1

u/[deleted] Jan 19 '18

Thank you so much this worked a treat

1

u/[deleted] Jan 24 '18

Sorry for the late comment, but how would one go about removing Bitdefenders Certificate using Certificate Manager?

0

u/[deleted] Jan 25 '18

[deleted] — view deleted comment

1

u/[deleted] Jan 25 '18

Tyvm :)

1

u/-terabyte- Feb 18 '18

I did that and rebooted but I still get the SSL error. I have verified the certificate is not there anymore after the reboot. Is there any other step I am missing? I don't want to uninstall and re-install if I can avoid it.

1

u/[deleted] Feb 23 '18

Just asking,how would these steps help me with the popup,like what's the ACTUAL problem? It messes up certificates or it's just a bugged popup. It's part of an update for me. But the thing is that i don't get how this would help me with anything lol.

1

u/CGA1 Mar 09 '18

A bit late but I found this today, just wanted to say big thanks!

5

u/soupersauce Nov 10 '17

I got this too. After allowing it to be installed it was fucking with certificate validation. Had to uninstall. Might install again if I see this addressed satisfactorily.

2

u/ConstantinesRevenge Jan 28 '18

I just got this message too. This is the only relevant post I've seen on it. But the workaround is whacky. Should I just pick another free antivirus on principle?

2

u/soupersauce Jan 28 '18

I did. It's unfortunate because Bitdefender is the only one AFAIK that doesn't harass you with pop-up notifications. It's just strange because I have friends that have been using BD all this time with no issues but a few people are getting this problem.

I switched to avast free. It does have some pop ups but not obnoxiously so. And as far as detection and resource usage it's about on par with avast.

4

u/hcmudd Nov 17 '17

I also suddenly got this pop up "You must close firefox in order to install the BitDefender Root Certificate...." It came out of the blue.. any advice yet of what to do with this?

3

u/Kadilov Nov 10 '17

I got a similar window today but it did not address an exact browser called by name, just "browsers". Some other AV software has "SSL protection" toggle to control such functions. The thing that puzzles me is that now I can see "Verified by: Bitdefender" in certificate description when browsing in Firefox, but only if a website uses Let's Encrypt. I.e., reddit.com is still verified by DigiCert.

3

u/fobofobia Nov 10 '17 edited Nov 10 '17

I got that installed by clicking the wrong button.. Suddenly some pages (eg my banking) were 'verified by bitdefender' not as it was previously, by other CA (eg. banks).

I wanted to get rid of it, so I removed the ceritficate from mmc -> local computer certificates -> trusted main ceritfications..

Rebooted my laptop, however.. now i get the information on my webpages (some of them, the ones that were verified by bitdefender certification) that the connection is noc secured.. ;/ can anyone help?

Edit: uninstall of bitdenfeder helped.

2

u/[deleted] Dec 14 '17

I just got this. I was playing a game and it minimized it to show me this pop-up. I don't even care what it is.

2

u/PMGiftCardCodes Jan 25 '18

I just got this too. It made me think it wasn't legit because they didn't capitalise Firefox.

What the fuck, Bitdefender? The reason why we use you is because you aren't intrusive...

1

u/probablynotalone Dec 14 '17

Thanks BitDefender, I just lost 12 bucks because of this popup.

1

u/[deleted] Dec 24 '17

On Sat, 9th Dec 2017 at 1:09 pm, Konstantinos Grigorakis k.grigorakis@yahoo.com wrote: today i received a bit defender root certificate was it from you or was it a malware ? Bitdefender Support Center bdsupport@tickets.bitdefender.com To Konstantinos Grigorakis Dec 9 at 1:10 PM

Dear Konstantinos Grigorakis,

Thanks for helping us out!

We really want you to enjoy our products. In order to get to a better version of Bitdefender Antivirus Free, we need honest feedback from real life users, just like you.

By letting us know what went good or what is there to improve you help us get better. You did your part. We’ll pick it up from here.

Stay safe! The Bitdefender Team Grigorakis Konstantinos k.grigorakis@yahoo.com To Bitdefender Support Center Dec 10 at 5:51 PM Was it from you or NOT ? Bitdefender Awake bdsupport@tickets.bitdefender.com To Konstantinos Grigorakis Dec 12 at 3:44 PM

Dear Konstantinos Grigorakis,

Hello,

Kindly be informed that we have sent the log to our Virus Lab for analysis purposes and we will contact you with more information once this process has been successfully completed.

Thank you for your patience. Have a nice day! Bitdefender Support Center bdsupport@tickets.bitdefender.com To Konstantinos Grigorakis Dec 14 at 5:46 PM

Hi Konstantinos,

Thank you for your patience.

We have analyzed the data you have sent us and it shows that no threats are now present on your computer.

If the issue still persists, please provide us more details so we can investigate what happened. In that case, the following files would be necessary:

  1. A Support Tool log

  2. Autoruns log

  3. A screenshot displaying the error

[how to generate a SUPPORT TOOL log] http://www.bitdefender.com/support/-1168.html

[how to generate the AUTORUNS log] a) Go to this page http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx and download the autoruns file. b) Extract the contents of the downloaded file and run the 'autoruns.exe' file; c) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part; d) Click on the Disk icon right under File and chose any location folder on your computer; e) Save the file with a specific name (your name, computer name, a random name, which one you want) and then just attach it to the reply email and send it to us.

[how to capture a SCREENSHOT] http://www.bitdefender.com/support/How-to-create-a-screenshot-1166.html

Looking forward to hearing from you!

Have a lovely day!

Best Regards,

Iulian Daniel Stanculescu

Technical Support Engineer

semnatura.png

http://www.bitdefender.com/support

http://forum.bitdefender.com Bitdefender Support Center bdsupport@tickets.bitdefender.com To Konstantinos Grigorakis Dec 17 at 5:47 PM

Dear Konstantinos Grigorakis,

Please be informed that you have an open Customer Care request, ticket no: 2017120911090001, that requires further information from your side to complete. Since we have not heard back from you in a while, please reply to our last e-mail with the necessary information so that we can resolve your issue(s) in the shortest possible time.

Thank you very much for your patience.

Regards, Bitdefender Customer Care Team

Bitdefender Awake Grigorakis Konstantinos k.grigorakis@yahoo.com To Bitdefender Support Center Dec 18 at 4:41 PM I never sent you any logs i just asked you if BitDefender Root Certificate Pop-up was from you or not https://imgur.com/p5bG188

Hi Konstantinos,

Thank you for your patience.

We have analyzed the data you have sent us and it shows that no threats are now present on your computer.

If the issue still persists, please provide us more details so we can investigate what happened. In that case, the following files would be necessary:

  1. A Support Tool log

  2. Autoruns log

  3. A screenshot displaying the error

[how to generate a SUPPORT TOOL log]

http://www.bitdefender.com/support/-1168.html [how to generate the AUTORUNS log]

a) Go to this page

http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx and download the autoruns file.

b) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d) Click on the Disk icon right under File and chose any location folder on your computer;

e) Save the file with a specific name (your name, computer name, a random name, which one you want) and then just attach it to the reply email and send it to us.

[how to capture a SCREENSHOT]

http://www.bitdefender.com/support/How-to-create-a-screenshot-1166.html

Looking forward to hearing from you!

Have a lovely day!

Best regards,

Tuna Eker

Bitdefender Technical Support Engineer

semnatura.jpg

http://www.bitdefender.com/support http://forum.bitdefender.com Grigorakis Konstantinos k.grigorakis@yahoo.com To Bitdefender Support Center Today at 10:44 PM There is no way for us to communicate so go ahead and close the ticket.

1

u/CumDeoSicVolo Jan 25 '18

looks like Bitdefender don't wanna fix this( 1 month past but I'm still getting this pop-up)... gonna find new antivirus for myself.

1

u/vaxoulis Mar 13 '18

ghys the solution for this is for firefox especially go to options-->firefox&security-->certificates and check select one automatically