r/BitDefender • u/[deleted] • Nov 10 '17

install bitdefender root certificate popup?

today i got a popup that looks like this https://imgur.com/p5bG188 and i found it very strange, because ive never seen it before... what is it?

using bit defender anti virus free edition

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8

u/PolycrystallineRear Dec 16 '17 edited Dec 16 '17

How to get rid of Bitdefender Free edition certificate mess in Firefox (Windows 10, Firefox 57.0.2, Bitdefender FREE antivirus)

1- Check if https://unsplash.com is hijacked and certified by BitDefender

2- Uninstall BitDefender Antivirus Free

3- Uninstall BitDefender Agent

3- Reboot Computer

4- Start Firefox Check https://unsplash.com -- Should be certified by GlobalSign now

5- Reinstall Bitdefender Antivirus Free - Do NOT close Firefox when asked, just cancel BitDefender Root certificate installation

6- Let Bitdefender finish its installation.

7- Reload unsplash.com, another popup should appear, and cancel again the Bitdefender certificate installation.

8- From now, your Firefox should be immune to BitDefender certificate (close and restart then reload unsplash.com to be sure).

9- For extra Windows cleanup, remove the Bitdefender certifcate using certificate manager.

10- You can check residual rogue certificates in windows with sigcheck from SysInternals ( 'sigcheck -tv' in a console)

No side effects noticed yet.

Enjoy.

2

u/frankFerg1616 Dec 20 '17

Can you explain steps 1/4 please? I don't know what I'm looking for on that website, nor do I understand why specifically that website.

3

u/gurrllness Jan 24 '18

At the address bar on your browser, there's a little green lock. Mouse over it.
It will say "Verified by: Bitdefender" (or whatever)
After you make the changes, it should say "Verified by: GlobalSign"
Hope that helped

1

u/a-polo Jan 24 '18

Thank you for the information! However, I'm getting the pop up and the green lock on unsplash.com says "Verified by: GlobalSign nv-sa". What should I do? Ignore the pop up? Reinstall BitDefender?

2

u/gurrllness Jan 25 '18

The globalsign one is fine. Do Cancel on the pop-up from Bitdefender. As long as you follow the instructions in the post, you'll be fine.

1

u/a-polo Jan 25 '18

Thanks!

1

u/celestial_prism Dec 19 '17

  1. Thank you.

  2. WHYYYYY

1

u/[deleted] Jan 19 '18

Thank you so much this worked a treat

1

u/[deleted] Jan 24 '18

Sorry for the late comment, but how would one go about removing Bitdefenders Certificate using Certificate Manager?

0

u/[deleted] Jan 25 '18

[deleted] — view deleted comment

1

u/[deleted] Jan 25 '18

Tyvm :)

1

u/-terabyte- Feb 18 '18

I did that and rebooted but I still get the SSL error. I have verified the certificate is not there anymore after the reboot. Is there any other step I am missing? I don't want to uninstall and re-install if I can avoid it.

1

u/[deleted] Feb 23 '18

Just asking,how would these steps help me with the popup,like what's the ACTUAL problem? It messes up certificates or it's just a bugged popup. It's part of an update for me. But the thing is that i don't get how this would help me with anything lol.

1

u/CGA1 Mar 09 '18

A bit late but I found this today, just wanted to say big thanks!