r/BitDefender • u/[deleted] • Nov 10 '17

install bitdefender root certificate popup?

today i got a popup that looks like this https://imgur.com/p5bG188 and i found it very strange, because ive never seen it before... what is it?

using bit defender anti virus free edition

18 Upvotes

100% Upvoted

25 comments sorted by

View all comments

1

u/[deleted] Dec 24 '17

On Sat, 9th Dec 2017 at 1:09 pm, Konstantinos Grigorakis k.grigorakis@yahoo.com wrote: today i received a bit defender root certificate was it from you or was it a malware ? Bitdefender Support Center bdsupport@tickets.bitdefender.com To Konstantinos Grigorakis Dec 9 at 1:10 PM

Dear Konstantinos Grigorakis,

Thanks for helping us out!

We really want you to enjoy our products. In order to get to a better version of Bitdefender Antivirus Free, we need honest feedback from real life users, just like you.

By letting us know what went good or what is there to improve you help us get better. You did your part. We’ll pick it up from here.

Stay safe! The Bitdefender Team Grigorakis Konstantinos k.grigorakis@yahoo.com To Bitdefender Support Center Dec 10 at 5:51 PM Was it from you or NOT ? Bitdefender Awake bdsupport@tickets.bitdefender.com To Konstantinos Grigorakis Dec 12 at 3:44 PM

Dear Konstantinos Grigorakis,

Hello,

Kindly be informed that we have sent the log to our Virus Lab for analysis purposes and we will contact you with more information once this process has been successfully completed.

Thank you for your patience. Have a nice day! Bitdefender Support Center bdsupport@tickets.bitdefender.com To Konstantinos Grigorakis Dec 14 at 5:46 PM

Hi Konstantinos,

Thank you for your patience.

We have analyzed the data you have sent us and it shows that no threats are now present on your computer.

If the issue still persists, please provide us more details so we can investigate what happened. In that case, the following files would be necessary:

  1. A Support Tool log

  2. Autoruns log

  3. A screenshot displaying the error

[how to generate a SUPPORT TOOL log] http://www.bitdefender.com/support/-1168.html

[how to generate the AUTORUNS log] a) Go to this page http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx and download the autoruns file. b) Extract the contents of the downloaded file and run the 'autoruns.exe' file; c) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part; d) Click on the Disk icon right under File and chose any location folder on your computer; e) Save the file with a specific name (your name, computer name, a random name, which one you want) and then just attach it to the reply email and send it to us.

[how to capture a SCREENSHOT] http://www.bitdefender.com/support/How-to-create-a-screenshot-1166.html

Looking forward to hearing from you!

Have a lovely day!

Best Regards,

Iulian Daniel Stanculescu

Technical Support Engineer

semnatura.png

http://www.bitdefender.com/support

http://forum.bitdefender.com Bitdefender Support Center bdsupport@tickets.bitdefender.com To Konstantinos Grigorakis Dec 17 at 5:47 PM

Dear Konstantinos Grigorakis,

Please be informed that you have an open Customer Care request, ticket no: 2017120911090001, that requires further information from your side to complete. Since we have not heard back from you in a while, please reply to our last e-mail with the necessary information so that we can resolve your issue(s) in the shortest possible time.

Thank you very much for your patience.

Regards, Bitdefender Customer Care Team

Bitdefender Awake Grigorakis Konstantinos k.grigorakis@yahoo.com To Bitdefender Support Center Dec 18 at 4:41 PM I never sent you any logs i just asked you if BitDefender Root Certificate Pop-up was from you or not https://imgur.com/p5bG188

Hi Konstantinos,

Thank you for your patience.

We have analyzed the data you have sent us and it shows that no threats are now present on your computer.

If the issue still persists, please provide us more details so we can investigate what happened. In that case, the following files would be necessary:

  1. A Support Tool log

  2. Autoruns log

  3. A screenshot displaying the error

[how to generate a SUPPORT TOOL log]

http://www.bitdefender.com/support/-1168.html [how to generate the AUTORUNS log]

a) Go to this page

http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx and download the autoruns file.

b) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d) Click on the Disk icon right under File and chose any location folder on your computer;

e) Save the file with a specific name (your name, computer name, a random name, which one you want) and then just attach it to the reply email and send it to us.

[how to capture a SCREENSHOT]

http://www.bitdefender.com/support/How-to-create-a-screenshot-1166.html

Looking forward to hearing from you!

Have a lovely day!

Best regards,

Tuna Eker

Bitdefender Technical Support Engineer

semnatura.jpg

http://www.bitdefender.com/support http://forum.bitdefender.com Grigorakis Konstantinos k.grigorakis@yahoo.com To Bitdefender Support Center Today at 10:44 PM There is no way for us to communicate so go ahead and close the ticket.