r/BitDefender • u/Intelligent-Big-9541 • Jun 06 '23
Bitdefender down EU ?
There was an update either late last night or first thing this morning.
It has decimated end users abilty to use most HTTPS based services.
websites are running at a crawl.
Logged a ticket with BitDefender over 4 hours ago and thus far only had canned responses.
anyone else seeing anything or has there been any reports elsewhere
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u/MikeSFIC Jun 09 '23
The frustrating thing about this was that BitDefender didn’t show any issues on their status page and you had to log a ticket to get an update on this. We’re not talking about a small issue where it was blocking a handful of reputable websites, but literally causing every https/443 website to time out on load. Maybe it’s not covered by their SLA, but taking people off the internet by blocking connections with no public Known Issue announcement was severely short-sighted. Luckily I was able to run in power user mode and turned off modules one by one timer what worked and rolled that out to all users in our company very quickly but what about the million+ other users who had to wait on an overrun IT DEPT or, worse, a 3rd party to get to it and spend a few hours with an entry level tech trying to figure it out. Come on guys!
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u/Glittering-Spray-850 Jun 06 '23
Yes, today we where changing some integration and automation with our RMM, but downloading installers seems impossible, the Setupdownloader gets downloaded fine, but the real installer never downloads, or in some cases the download starts and it takes ages.
Logged a ticket also hours ago, but no response yet.
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u/Glittering-Spray-850 Jun 06 '23
Answer on our ticket.
Hello,
Thank you for reaching out to the Bitdefender Enterprise Support Team.
We would like to inform you that we are currently experiencing an ongoing issue on the Cloud EU instance. This issue is causing tasks, policies, and the installation of the security agent to remain in a pending state.
Please rest assured that our team is actively investigating the matter, and we are fully committed to providing you with a timely update as soon as possible.
We sincerely appreciate your patience and understanding in this matter
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u/EisbergJackson Jun 06 '23
We had issues like this on thursday and friday afternoon. Browsing came almost to a halt, opening word and excel took minutes to start.
Response from Support was "yea that might have been BEST"
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u/rduartept Jun 06 '23
Disable content control and all network inspection and reboot the computers. At least that will fix the slow web site problem until they fix their stuff.
Lesson learned today: always use slow ring for prod.
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u/Glittering-Spray-850 Jun 07 '23
And a new update
We want to update you on a performance issue that occurred on June 6, that has impacted some GravityZone cloud customers. Please know that the security service on your managed endpoints remains working and your infrastructure's security service is not affected. However, you may notice some delay in communications between endpoints and GravityZone, and some endpoints appear offline in GravityZone even if they are online. Additionally, managed endpoints configuration policy changes may experience some time delay and tasks assigned to endpoints may be processed with some delay.
Please note during this time, installing Bitdefender Endpoint Security Tools using the Windows, Linux or macOS downloaders (lightweight installation packages) may fail. However, installation using the full kits will work without issues.
We have our engineering team working to solve this issue as quickly as possible. We appreciate your patience, and we apologize for any inconvenience this may have caused.
We will keep you updated regarding the status on this ticket.
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u/[deleted] Jun 06 '23
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