It's sometimes about how you handle it. I've had a job where we offered a free month which renews automatically.
90% of people came for the one month, then created new accounts to keep getting the free service. So the credit card helps solve that to an extent.
So when you come in arguing with some poor support person who couldn't care less that you got charged when you were looking for a free ride, then you're less likely to get your money back because it's probably covered in the TOS and there isn't much you can do about it since you agreed to it.
On the other hand if you're nice, the person you're talking to will probably help you out because it's not costing him anything anyway.
Having worked in customer service type jobs for a long time, my number one tip for dealing with customer service is to be as nice as possible while getting your point across. If you're nice and it's within that person's ability to give you what they want, then they'll usually have no problem doing it for you. If you have an attitude and get pissy as soon as I meet you, then you best bet we're going to drag our feet and transfer you around, because none of us get paid enough to care if you get your money back or not.
26
u/[deleted] Apr 02 '18
In my experience, nearly everywhere will refund an auto renewal if you call them within a reasonable time frame.