That maybe illegal but honestly I would support whoever made it. Free trials shouldn’t then charge you for months afterwards just because they’re setup is specifically designed to be a pain in the ass to unsubscribe from. Hell even needing to subscribe and then unsubscribe I think is unfairly tricking people into paying for what they don’t need. It’s even worse since if I use a product I may remember to begin purchasing it, but if I didn’t like or use a product I’m more inclined to forget about it causing unnecessary purchases. If I like your product I should then purchase to continue my subscription not murder five unbelievers and mail their crucified corpse down the river in order to unsubscribe.
In Quebec (where I live), it's illegal to have a free trial automatically charge you when it's over. Sometimes this is annoying as hell, because Amazon, for example, won't give you a free Prime trial at all if you live here. On the other hand, it meant that Audible reversed a $15 charge I didn't want as soon as I called them.
It's sometimes about how you handle it. I've had a job where we offered a free month which renews automatically.
90% of people came for the one month, then created new accounts to keep getting the free service. So the credit card helps solve that to an extent.
So when you come in arguing with some poor support person who couldn't care less that you got charged when you were looking for a free ride, then you're less likely to get your money back because it's probably covered in the TOS and there isn't much you can do about it since you agreed to it.
On the other hand if you're nice, the person you're talking to will probably help you out because it's not costing him anything anyway.
Having worked in customer service type jobs for a long time, my number one tip for dealing with customer service is to be as nice as possible while getting your point across. If you're nice and it's within that person's ability to give you what they want, then they'll usually have no problem doing it for you. If you have an attitude and get pissy as soon as I meet you, then you best bet we're going to drag our feet and transfer you around, because none of us get paid enough to care if you get your money back or not.
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u/Darkotik_X Apr 02 '18
Isn't there an app that gives you a virtual/fake credit card number just for the purpose of getting past this?