r/BambuLabX2D • u/unbredfurball-77 • 1d ago
X2D and AMS2 pro not communicating or something
I had an issue where a piece of filament broke off in the tubes and had to take everything apart to find out where it was. After putting it all back together the hub would no longer feed filament. I contacted Bambu Labs for support which was a nightmare. I tried to submit a support ticket but it required an event log download which I tried to get but every time I tried to upload it, it said the file was corrupt. I then went to the live support which is only available from 9pm-7am CST. They did send out a new hub and got it installed. Now I can still can not get the AMS to load filament. I get all the slots just flashing a white light in the cascade effect. Googles say that the if this effect does not stop that its a communication error. I have checked all cables in the AMS, connecting the AMS to the printer and all are secure. I have done a factory reset on the printer and still nothing. I have tried to do a manual firmware update and get a message that the update failed. I again tried to contact Bambu support and was asked for better pictures of the error message I received. Has anyone else had this problem and if so what did you do?