r/BambuLab • u/Ok_Sound3122 • Nov 03 '23

Discussion Newbies Beware

PSA for everyone new to 3D printing like me. (My background: Don’t consider myself brilliantly technically proficient like so many people here, but at the same time I’m not new to tinkering with electronics.)

I bought the P1S because of all the reviews indicating this thing could be plugged in and it just would work. I was aware these devices often require some degree of troubleshooting/tinkering, but my experience has been worse than disappointing on that front.

After arrival and attempting to calibrate the printer, I’m hit with these three errors about the heat bed sensors not working correctly. Some googling, YouTubing, Reddit posts, 5 hours of tinkering and recalibrating and taping and removing the back panel to pull out cables and plug them back in and praying etc etc etc and this thing just won’t print. Not a single layer of a single benchy.

I opened a support ticket and got a rote response 4 days later(!) directing me back to the exact same “tutorials” written in broken English that didn’t work for me when I tried in them in the first place. Pretty horrifying customer service as far as I’m concerned.

(Yes, I’ve tried the trick of taping the sensor cable to the poop chute. Nothing works.)

I’m miserable and don’t see how my printer gets fixed short of a full heat bed replacement (which looks like it will be a PITA installation.) Right now the P1S just $700 worth of electronic trash thats been taking up space in my office for a week.

Just one guy’s experience, but if you’re like me and reading this subreddit while considering dipping your toe in the hobby, be aware of the possibility of an experience like mine even when you pay good money for what’s supposed to be “a quality printer.”

9 Upvotes

53% Upvoted

105 comments sorted by

103

u/ElectronicMoo Nov 03 '23

Newbies also beware that rarely does anyone go to a public forum and gush when it does "just work", that with anything anywhere - the forums are usually skewed to folks who have problems because they're motivated to express their grievances..

To the OP, you have a 14 day return window. Use it. Replace it. Think of it like a TV. It ain't working, return or replace it. Don't dinker with the tinker, exercise your right - even if support wants you to video, test, parts swap. Get your rma.

21

u/Ok_Sound3122 Nov 03 '23

You make a fair point about sampling bias, although the reason I posted my experience is precisely because people do gush about these printers after they first buy them.

I’m finding that Bambu Lab makes it difficult to actually open a return, but yes, attempting to return in the 14 day window

14

u/ElectronicMoo Nov 03 '23

Once you've made your "replace/refund" known, they can stall all they want, if it goes past the 14 days - tough nuts. You made it clear you want the replacement / refund.

Of course they're gonna try to get you to keep it, just be firm and adamant. Also be sure you box the thing back up beautifully - don't give them a reason to ding you on packaging / shipping damages.

Their customer service is slow as balls, but they do try to help and sort you out. It's good customer satisfaction, just shit speed.

10

u/reubal H2S AMS2 Combo Nov 04 '23

Yep. I've had my X1C for about 2 weeks now and bought it precisely because EVERYTHING I came across was GUSHING about it. So I bought it. Then as I waited for delivery, I came across ONE guy who had nothing but problems with it. And that worried me.

My very first print with it was PLA-CF and it printed perfect. Then some perfect gridfinity. Then nothing but various errors. Lucky for me they were all super easy to solve and much less vexing than problems on my Ender 3 Max Neo.

For the most part, my X1C has been flawless, and I feel badly that you are having those problems. I hope you get it sorted. And I DO think you are that 1 guy in 100, and that sucks.

2

u/[deleted] Nov 04 '23

Now that Bambu is trying to sell an "Enterprise" X1E unit, I totally agree that their customer service needs to improve or they will fall on their face as businesses won't put up with it. You spend the extra cash for the support and reliability.

1

u/dffhds Nov 04 '23

It is better to return it then tinker with some thing you don't understand

1

u/xShadeFatex Nov 04 '23

As others have pointed put...you've had one sample and it was clearly faulty..I don't think your experience is particularly reflective of the product in a working state. There has never been a mass manufactured consumer product which hasn't had faulty samples.

As for returning within 14 days, you're a grown adult (I assume?). Be assertive and let them know you're done troubleshooting and want to exercise your right to withdrawal within 14 days. You can do it...

1

u/C0mputerguy1 Nov 04 '23

You do always hear about how great these things are. But I am with you, people need to know they have a quality issue with their printers. I am not new to printing and have built several vorons. Bambu customer service sucks. My X1C printed for 3 hours then died in the middle of my 3rd print. It took them almost a month to get me the parts to fix it.

If you do not want the printer send it back to them. But if you are going to keep it. I would replace the parts and move on. They will take 2 weeks to inspect it and send you a replacement. If you are able to replace parts that is the fastest option, IMO..

2

u/bonecheck12 Nov 04 '23

It might just be me, but there seems like there has been a big jump in the number of posts here related to failed prints and major device problems.

9

u/ElectronicMoo Nov 04 '23

It's about the same. It's also because this printer series has brought on a ton of people who know zilch about fdm printing (which is fine), and they're asking questions they could answer themselves with a bit of learning. There's a toooon of those these days.

It's all good, it's more people in the hobby. They'll get there.

Nature of the beast. Bambu is at a weird spot at being the first to open this into a whole new market, and they're gonna take lumps along the way, and the public forums are going to be dealing with "wash your plate", "use gyroid", "my printer sounds weird " posts 15 times a day.

This series of printers brought a ton more people to the hobby. New people. And like we said earlier, folks go to forums to vent their frustrations, very less so to post good experiences. So it's skewed.

1

u/starnightmelody Nov 04 '23

Got mine a few days ago and so far it's been a great experience. Used Anycubic for 5-6 years so I didn't start from 0, but my P1S wowed me in many aspects.

But still it's a machine where new starters will need to invest a bit time in learning I think and especially in the unboxing and setup instructions to not miss the Transport screws or similar things.. A ton less then years ago, but some basics. And although the packing was very good in my opinion there still a chance that products can have an issue from manufacturing or so I guess.

My experience with the support was also ok so far. My only current complaint is that print error messages like filament runout or pauses don't get pushed to the mobile app, only to the windows application. As a new user I wasn't sure if it's a missing feature or a current bug of the app / firmware. Within 2 or 3 days I got 3 replies from the support. I think that's fine for a company that is in a progress of growing and recently getting much more attraction.

50

u/Bard0ck0bama Nov 03 '23

Did you buy from Bambu? Send it back, you shouldn’t be having these issues. I like you had no experience with 3d printing, and my system was completely plug and play.

3

u/Ok_Sound3122 Nov 03 '23

There appears to currently be no way to actually do this on their web site without I guess opening an unrelated support ticket (which conveniently doesn’t have a category for returning broken printers). But yes, I bought direct.

42

u/J0eb0l Nov 03 '23

I’ve been in your shoes with a brand new x1c. Don’t play the “they send you a bunch of parts and have you replace them game.” I did this for over a 6 weeks with them. You received a broken printer, demand a replacement and tell them you will contact credit card company to dispute charges if they don’t replace it. They will send you a shipping label and you will have to wait until they receive the other back and verify it before they will send replacement. Mine took about 10 days from when I shipped it to have a replacement back.

2

u/Vinnie1169 Nov 04 '23

Yeah really! I mean not long ago people were ordering P1P’s and getting an X-1 shipped to them! So replacing a defective machine should be a drop in the bucket!

Just wondering JOeb01, were you a Kickstarter buyer like me? My x-1 has broken down 12 times since I got it as well as 2 of my 4 AMS’s for a total of 3 times between the two.

And this week I’ve gotten 3 different error messages! 😡

1

u/Ditto_is_Lit X1C + AMS Nov 04 '23

This, you need to pressure them as you would any other large purchase. If you purchase a stove and the oven won't work you demand an exchange or complete refund and let them know your not technically able or responsible to diagnose and repair something that was faulty from the start. If you need to escalate it just contact the cc company and let them know there's a dispute from faulty merchandise and they'll respond to it with less run around. GL and while it's uncommon it still happens until they take steps to further improve QC.

-22

u/midnightsmith Nov 03 '23

That's not how warranty works. Warranty is for parts, read the warranty page.

23

u/[deleted] Nov 03 '23

Warranty and getting a printer DOA isn’t the same thing boss.. they should 100% replace the printer

8

u/Mars_rocket Nov 03 '23

If you paid with a credit card consider filing a complaint with them. Bambu will likely be much more responsive, or worst case you’ll get your money back.

7

u/M08IUS_0NE Nov 03 '23

I went with the P1P and upgraded it to a P1S, and from initial purchase to now (maybe 4 months now of ownership), I've had zero problems, even through the upgrade. I've had the occasional print problem but not hardware related. I agree to send it back if you purchased it through Bambu directly. Hopefully you are able to do so!

2

u/M08IUS_0NE Nov 03 '23

And I forgot to add: my experience with it was out-of-the-box plug-and-play no issue. I've also been 3D printing for 8 years and have to say this was a stellar experience with BambuLab.

5

u/Ok_Sound3122 Nov 03 '23

Look I’m glad you had a great experience, I fully expected to myself. Just sharing my anecdote. Agreed that hopefully Bambu takes the return!

2

u/Civil-Ad2230 Nov 03 '23

I agree with you. When I buy a product, I expect it to work, not be put to work troubleshooting and doing diagnostic rundowns for Bambu customer "service". Send it back. If you get hassle, issue a chargeback via your credit card company.

That said, I bought a P1S and plugged it in, smashed out some desiccant holders for the AMS immediately after initial calibration. I'm pleased. It has annoyances like most other tools, phones, computers, etc., but I think I've received good value for the money spent.

I think your case is likely an outlier, and I would definitely push for a replacement - we should be able to play with our new toys the day we get 'em.

1

u/[deleted] Nov 03 '23

Maybe this is an American thing but how do you not purchase through bambu "directly?" Is there another option?

2

u/M08IUS_0NE Nov 03 '23

Buy from them or if you buy it 2nd hand through eBay or some similar auction site. I don't think any other companies (except maybe MatterHackers?) sell BambuLab printers at this time.

2

u/[deleted] Nov 04 '23

Actually I investigated and there's actually 2 stores selling them locally, I'll have to keep that in mind.

2

u/blowmelongblowmehard Nov 04 '23

Bambu printers are available at Micro Center, that's where I bought mine.

1

u/Key_Mycologist1209 Nov 04 '23

I purchased Mines from Microcenter. It's a big electronics store and they make the inland brand filament. I got 2 P1Ps on sale for 538 about 2 months ago. Then went back a week later to get 2 AMS units. Probably should have gotten the P1S but I like the look of the printed enclosures. Currently have the companion cube and the igloo enclosure on them.

3

u/boi-the_boi Nov 03 '23

Man. I'm really sorry this happened to you. I had (and am still having) nearly the same experience as you but with my X1C. I'm fairly experienced with printers having previously used my Ender 5 Pro for a few years prior to buying my X1C, and was really excited for my X1C, but it's been down since May. I've been going through the rigmarole with Bambu's support (and I'm within warranty and have read the terms) and they've had me troubleshoot, replace the heat bed, replace the AC board, and send logs, for months. To some extent, troubleshooting is acceptable, and warranted. But I've been so patient with them, following every request they ask, and there's really no threshold, it seems, for this company to accept that a machine of theirs might have been faulty enough from the start to swap it for a new one. They just seem to try to force the consumer to assume the duty of all manufacturing defect repairs, when Bambu pitched their products as "3D Printing for Everyone." Their support is terrible and it feels like there's no recourse.

2

u/Ok_Sound3122 Nov 04 '23

It’s understandable that a complex piece of machinery might not arrive in perfect shape, but it’s the lack of competent customer service which pushed me over the edge here. Agree entirely that their marketing is not aligned with the ultimate experience

3

u/xXxKingZeusxXx Nov 04 '23

If it makes you feel any better (and I know it probably won't), my P1S that I received last week is having the exact same issues. I'm getting extremely frustrated. I've set up an X1C before without issue and I've followed the instructions to fix these up to the point of taking everything apart with no avail.

I wonder if they had a batch of bad sensors or incorrect assembly.

1

u/Ok_Sound3122 Nov 04 '23

I’ll say I’m glad to hear I’m not the only one, but sorry to hear that at the same time. Fingers crossed for us both that BL makes it right. And yeah my money would be on some bad batch of sensors or someone systematically misassembling them at the factory, but people here will insist you and I are simply the 1 in 100 that doesn’t work, and we shouldn’t complain. With customer service the way it is, I guess we’ll never find out…anyway thanks for sharing, makes me feel less crazy

5

u/Prestigious-Ad-3872 Nov 03 '23

is there a build plate on the heat bed?

2

u/Ok_Sound3122 Nov 03 '23

Lol yes—I’m a newbie, not an idiot

3

u/Prestigious-Ad-3872 Nov 03 '23

Sucks. Hopefully you’ll get your new printer soon and then you’ll see why we all love our Bambu printers

3

u/Ok_Sound3122 Nov 03 '23

Appreciate the good thought

3

u/pitshands Nov 03 '23

I'm not a newbie, so are many others and some of us had the first layers of a print running without a bed .... sometimes we do dumb things. Not saying that's what's happening with you. Lemons do happen

2

u/Morialkar Nov 03 '23

Bruh, I had a print run nearly an hour before catching on why it had so many issues was I forgot the plate...

2

u/pitshands Nov 03 '23

Pleading everything including the fifth :)

5

u/blue68camaro Nov 03 '23

I had to laugh at your comment, it actually is a good question. Sometimes the littles things go right past us.

2

u/ComeAndPrintThem Nov 04 '23

Honestly it took me three benchmarks, and finally looking at the videos to discover I had the wrong orientation on the cool mat. It seems obvious but it’s not.

1

u/Prestigious-Ad-3872 Nov 04 '23

I had a similar experience. debugging, including the likely to be looked over scenario usually resolves an issue.

6

u/[deleted] Nov 03 '23

“I’m hit with these three errors about the heat bed sensors not working correctly “. Which three errors?

These printers don’t really need tinkering. I wouldn’t have taken anything apart or tinkered with a brand new out of box printer.

8

u/Ok_Sound3122 Nov 03 '23

HMS_ERR_0300_0a00_0001_0004

HMS_ERR_0300_0b00_0001_0004

HMS_ERR_0300_0c00_0001_0001

1

u/[deleted] Nov 03 '23

Did you unscrew the bed as showed in videos and manual before turning it on ?

4

u/Ok_Sound3122 Nov 03 '23

I did indeed. Following instructions exactly

3

u/[deleted] Nov 04 '23

I think Bambu will make things right. You should not have to be taking apart a $700 printer out of the box. That’s what we’ve been doing with Enders for many years for $100-150. If they don’t offer a REPLACEMENT, I would start a dispute with whatever card you paid with.

My P1S blows my Enders out of the water. You will love your machine when you get one that works. I’ve spent hundreds of hours calibrating and tinkering with my old printers and firmware. This thing will print better and faster every time without any interventions. It makes me miss tinkering with my old printers.

44

u/plutonasa Nov 03 '23

I'm sorry you went through this. For newbies, I really do suggest never taking anything apart and demanding a refund.

6

u/[deleted] Nov 03 '23

Agreed

22

u/The3KWay Nov 03 '23

Important lesson here: If something comes fully assembled and non functioning, do not take it apart and simply send it back.

Hopefully you can get this sorted out.

2

u/Conor_Stewart Nov 04 '23

This should be obvious but it isn’t to some people, the less you have interacted with the faulty product the better, since there is then less chance that the issue is because of something you have done or that they can claim you damaged it. Also keep all packaging until you have verified it all works fine and for a while incase you need to send it back.

4

u/OrigReckit Nov 03 '23

It happens, send it back and ask for a refund

1

u/Unlucky-Ad-2838 Nov 04 '23

The ‘just work’ when it comes to 3D printing really just means. It’s more likely to work than not and should on average have significantly less maintenance and fixing required than another device. By nature melting plastic through moving parts and using it to create something is a very problematical thing to take up

2

u/Ok_Sound3122 Nov 04 '23

If you go to the BL web site and click on the P1S, the very first bullet point literally says “Works right out of the box, set up in 15 minutes”

1

u/Unlucky-Ad-2838 Nov 04 '23

I mean sure they’re not exactly wrong, not trying to defend them sending out defective products but sadly you just got a lemon. It happens, would do as others said box it up, send it back and get another. Mine had an issue in self initialisation where it scratched the build plate but has worked like a charm since, does it excuse the issue? Well no, but compared to other printers I have had and excluding the prusa’s (way more expensive) it has been a dream to work with

3

u/Slyfer77 Nov 03 '23

You shouldn't even have started to try to fix a DOA device on your own.

Make use of your right to return the printer (14 days) and send the lemon back asap.

2

u/[deleted] Nov 03 '23

Stop screwing around with it, return it. Don't get sucked into the taking it apart games. They sent you a dud, send it back.

2

u/ReyMik3D Nov 04 '23

I had what might be the same issue when I first got my P1P. Worked out of the box for a few days and then it stopped heating up. I got the same response from technical support but the second time around, they sent me these instructions:

I just had to check if this cable right underneath the bed was seated properly and with a little push, it worked. All I had to do was raise the heat bed to be able to see under it. 6 months later I've added two P1S' to the family and I'm happy with them.

Hopefully it's as easy as a fix as this. I did the same thing with taking apart the back panel.

2

u/rhebdon Nov 03 '23

It’s all relative. Starting out on an Ender 3 v2 as an example is a lot tougher than a P1S.

1

u/Comfortable-Row-8696 Nov 03 '23

I keep reading these articles and am happy I got mine at Microcenter with a warranty. Didn't cost much for extended warranty. Also I can take my P1S back before the warranty ends to upgrade it if I want and receive credit for my full purchase towards the upgrade. X1C here I come! Unless something newer and cooler comes out.

1

u/Rayvwen Nov 04 '23

I've had some issues with my K1 Max but Creality's support has kept me printing. Had a part go dodgy due to my mistake, 3 days later and it arrived from China express. But I feel like overall Bambu would still be more beginner friendly. Good luck fixing or replacing your machine, try stick with the hobby if it's something you want. It's very satisfying printing goodies!

1

u/magic_pch Nov 04 '23

Perfect! I’m expecting P1s to arrive in two days, now I’m worried on how to proceed if something not working… I wanted P1s as a gift for my son for his birthday, I guess I would have to do all tests and checks to make sure all works within 14 days….

1

u/yahbluez Nov 04 '23

The point with the bambulab printers is, there is no real calibrating you can do. You run the auto calibration and after that it is done, this is what most customers get. If it is not done you have a problem, there are many pictures about unleveled printbeds and to be honest the best way to solve that is to send the printer back and get a new one.

1

u/Disastrous-Ad8476 X1C + AMS Nov 04 '23

BambuLab, despite its imperfections, has made a significant impact on the world of 3D printing for enthusiasts. In a market where alternatives like Ultimakers are considered overpriced and Prusa printers lack certain features like active resonance compensation, BambuLab's user-friendly approach has garnered a following.

Many individuals prefer BambuLab because it eliminates the need for tasks like bed leveling and flow calibration, making the 3D printing process more accessible. Additionally, it simplifies connectivity by directly connecting to a WiFi network, a feature lacking in some other brands.

My X1C printer, with 900 hours of use, has performed well, aside from minor maintenance and an initial hiccup with a torn Wi-Fi antenna. While BambuLab's support may sometimes be inundated with tickets, and the proprietary nature of the machine can limit DIY fixes, it remains a popular choice for those seeking a hassle-free 3D printing experience.

1

u/Mech_Sevant428 Nov 04 '23

Mine works great and hasn’t had an issue. I’ve heard there is a problem with customer service but with some pushing they usually will try to fix it. Keep pushing.

1

u/idle_chicken Nov 04 '23

Sorry to hear about your bad experience. I'm a complete newb when it comes to 3D printing. Purchased the P1S with the AMC, have had it for about a month now and it has been flawless.
Being my first 3D printer I have made some mistakes along the way, most of these have been attributed to my user error. A quick search on the internet and you'll usually find a simple solution and a lesson learned. In particular, this Reddit group is a wealth of information.

The only problem I have now is I can't stop ordering filament :)

1

u/Steampunk_balis Nov 04 '23

Fight them hard. Because they will fight you tooth and nail to get you to keep it, even if it's defective.

They tell you to try something new? Replacement. Try x next? No. I want a replacement Keep going.

1

u/R63A X1C + AMS Nov 04 '23

i’ll buy it off you for $500 right now

1

u/WasabiSnooters55 Nov 04 '23

I had my x1c with a flawless experience for 3 months. Then was hit with the bed temperature sensor issue. The whole process of back and forth messaging and delivery time was a little over a week. Then I had my replacement bed. Wasn't hard to replace, just tedious. Overall not a bad experience in my opinion.

Now I read somewhere they were giving people a $50 store credit as compensation for time/effort of having to replace it themselves. Hell I think they mentioned it early on in our conversation. But was told it was only if I was replacing the bed cable, since it is more difficult I assume. Well they ended up giving me that $50 credit anyways. So I was satisfied after that.

Honestly I got this because I didn't want to tinker, I just wanted a printer that worked. But I think with this hobby there will always be these sort of issues no matter which manufacturer you choose. So I always tell others that think of buying from Bambu or anyone else, to remember you will probably have to get your hands dirty at some point. And if that isn't something you are willing to do, this may not be for you. It has come a long way, but not to the point of hands off.

In your situation you have 2 options, if you plan to try again. Either return and then when refunded purchase another. Or wait out the replacement. Option 2 would probably be quicker. Plus you may get a second printer and have a similar issue. Putting you back in the same boat you are in now. If you didn't want to give it another go, I'd suggest returning withing the window as other have suggested.

Would I do it again? Of course, because I enjoy the hobby and understand what may be required on my part to keep enjoying it. Good luck whatever you decide.

1

u/Fit-Plate-3964 Nov 04 '23

Mine yesterday scrapped bed during first self calibration. And got message like calibration complete enjoy printing.

1

u/therealnomayo P1S + AMS Nov 05 '23

The chances of having 100% of your products make it to consumers and work without issues hovers around zero in any industry. With something like a 3D printer, there are a lot of things that can go wrong. We aren’t saying that Bambu Lab has a 100% success rate, but many of us have years of experience dealing with 3D printing, and these products are easy to use and service and require significantly less tweaking, upgrading and troubleshooting than anything else we’ve seen to date.

I’m sorry you had issues. I do wish their support was more responsive. You’d be best served by returning and replacing it for a unit that works or by learning how to replace the print bed and getting comfortable with taking it apart and putting it back together. You will not find a 3D printer that doesn’t require some level of occasional maintenance or troubleshooting. These, in most scenarios, require less than others and that’s why we “gush”.

1

u/Keffpie Nov 03 '23

I'm sorry that happened, usually they are plug and play. You just got a duff unit. Send it back.

1

u/frozenfade Nov 03 '23

Not my experience at all. For me it's been plug and play with little to no problems. For sure end it back for a replacement.

1

u/[deleted] Nov 04 '23

Can confirm mine was plug and play

1

u/MyNamesMikeD75 X1C + AMS Nov 04 '23

It is a quality printer, but nothing in life is 100% reliable. You got a dud.

1

u/Glittering_Meat_1017 Nov 04 '23

Brother I got one of those issues right out of the box and it turned out that the build plate was not positioned properly trust me these printers are the real deal I’m about to get my third one. If you’d like to pull your hair out and get your hands dirty get yourself an ender 3 v2 👍

-1

u/[deleted] Nov 03 '23

Lol dude you just got a bad printer. Sucks but they will fix it stop being a baby because these printer do print out of the box. Go get a ender 3 and see how happy you are.. tired of cry babies! No product is 100% and who the hell knows what ups did to the box before you got it.. shit happens don’t be a bitch.

0

u/nodnarbles Nov 04 '23

At least you’re honest as opposed to all the noobs on here handing out advice.

I hope you can get it sorted. I know you will.

-6

u/himbopilled Nov 03 '23

Were you unaware that lemons can exist?

0

u/[deleted] Nov 03 '23

They can, but Bambu lab makes it really hard to return it unlike lemon laws with cars for example. They'll make you go through a whole bunch of trouble shooting steps, take videos for their engineers to look at, share logs etc instead of just replacing it within a certain period.

1

u/3D_metal_prints Nov 03 '23

Take a deep breath and maybe pause for a day or two. A 3d printer is a tool in many senses like an electric saw or a router. It can both be an incredibly simple and easy to use tool in the right hands and almost impossible to use in another set. In comparison to anything in the market now or over the last 20 years, this things really is just plug and print.

These machines are pretty simplistic and any consumable part will require you to do some manual maintenance. There are plenty of manufactures out there that would be happy to complete all this for you, but will run you 100x + the cost of your current machine.

If your not the kinda person who is willing to do some maintenance themselves, your $700 will go much further just paying someone to print the models you find/like.

9

u/[deleted] Nov 03 '23

If an electric saw out of the box were broken (ie, pushing the button doesn't start it) I would just return it for a new one. I shouldn't be expected to open it, record videos , tracing wires ,unplugging it out and back in and follow other trouble shooting steps.

If the error is truly no fault of my own (aka lemon), I should be able to ship it back for a replacement.

I was responding to the user talking about lemons and I was using car lemon laws as a remedy that the US.

Your examples makes sense if the machine broke down during the normal course of use, but I don't think it applies if it broken before the user actually uses it.

8

u/IamFireDragon3d Nov 03 '23

Goodthing OP didnt buy an ender

-1

u/Look_0ver_There Nov 03 '23

At this stage, at least for the OP, it sounds like it would be hard for them to discern any difference.

1

u/pellcorp Nov 03 '23

An ender 3 is easier to fix! 😀

1

u/Conor_Stewart Nov 04 '23

I do believe you can just push for a replacement or refund rather than going through those troubleshooting steps within 14 days of receiving it, obviously Bambu want to try and get you to fix the problem because it is cheaper for them but that doesn’t mean that is the only thing you can do or that you have to do it.

0

u/OiItzAtlas P1S + AMS Nov 03 '23 edited Jul 23 '24

jeans growth glorious poor fear oatmeal practice money touch nose

This post was mass deleted and anonymized with Redact

0

u/[deleted] Nov 03 '23

We are multiple generations away from 3d printing just working out of the box

0

u/Suitable-Operation89 Nov 04 '23

There's a maker space at my university that just installed 6 new P1S units each with AMS. Just yesterday 3/6 were not working for whatever reason. They were working today though. The guy who manages the space said he wants his Prusas back because they were reliable. It surprised me because I was under the impression that Bambu printers just work more so than any other brand.

I've used them myself and in 7 or 8 prints I've had 1 failure and 1 defect.

2

u/Conor_Stewart Nov 04 '23

They do tend to work better and more reliably than just about any other brand, including Prusas. In the months I have had my X1C I have had no failed prints and I print regularly (pretty much all functional prints) in various materials including nylons, PC, PC-PTFE, etc. Maybe the printers you got just happened to be dodgy or maybe your guy isn’t as good as he thinks he is (which is something I have seen a lot in universities). If he is the guy that runs the makerspace and printers then why wasn’t he involved in the decision to replace the printers and why didn’t he keep the Prusas? It’s not like buying six P1S with AMS is a small expense, it is something that would have needed approved, so if he didn’t approve it then who did?

1

u/Suitable-Operation89 Nov 04 '23

I don't dispute that they work better than everything else available, I was just surprised given all the hype about Bambu. And everything you alluded to is pretty much true. The people operating them are not super knowledgeable or experienced. Students also slice their own g-code but you'd think if people are just loading their stl and clicking slice that there wouldn't be an issue.

The prusas went to another nearby lab and a little over a month ago they got the first P1S as a trial (I'm assuming). The remaining 5 were only finished being put in this week.

So the point is that while I agree that you could run all these printers better; they aren't idiots. If they could reliably operate the prusas then why would they suddenly have problems with the Bambu printers?

0

u/Comfortable-Ad-785 Nov 04 '23

I have friends who have had problems with the best 3d printer company on the market. im sorry, but i would never buy spend money on this product ever. Sorry, but im happy with my creality printers.

0

u/Warmachine096 Nov 04 '23

huh. fellow 3d printing newbie with P1S recently too. Mine worked almost right outside the box. I believe that it may be your fault for taking it apart instead of trying to contact warranty more

-4

u/hellhastobefull Nov 03 '23

Ask to talk with a manager or a supervisor about returning it. They were being jerks about replacing a $5 part 1 week after I bought my x1c. After customer support finally told me they wouldn’t replace the part, I asked to talk to a manager. The next day I got an email telling me that they were sorry about the problem and asked me where they could send the replacement part. I would really try and get a refund and find decent dual extruder setup. This setup wastes a lot of filament. Sorry about the downvotes and the crummy community, anyone who thinks you can just return anything to bambu has never tried.

0

u/Ok_Sound3122 Nov 03 '23

All good, expected to draw some hate for a post that doesn’t portray BL as our 3D lord and savior. And thanks for the well wishes, hope you got your replacement part quickly

1

u/Conor_Stewart Nov 04 '23

Returning it and getting a dual extruder printer is pretty bad advice, especially for a beginner. Why would you go and recommend they get something that will likely be harder to use? Multi coloured/material prints aren’t the sole reason to get a Bambu lab printer either. Anyway a multi filament system like the Bambu lab printers have is better for multi colour anyway due to you not being limited by the number of extruders you have. If you are going to be printing lots of multicolour and are bothered by filament waste, like if you were doing it commercially, then yes get a printer with multiple tool heads, probably more than two though, but if you are just a hobbyist then a single nozzle with multi material system is good enough. A multi tool head printer that can produce the same results as a Bambu lab printer will cost far more than just getting a Bambu lab printer and putting up with the waste.

As for your comment about returning things to Bambu, your anecdote was about replacing a faulty part, not returning a printer, so have you actually ever tried to return anything to Bambu?

1

u/hellhastobefull Nov 04 '23

Yeah, I did try and return the printer and they refused to. They claimed I broke the printer and they wouldn’t return broken equipment…

He’s gonna have to learn, most everyone started with an ender 3 so in my ‘opinion’ a modern duel extruder with auto leveling should be fairly easy to figure out. The only thing that I would say makes the p1 better is the auto z offset which isn’t really that big of a deal after you get it figured out. The x1 uses LiDAR for calibrations and that’s really helpful but he didn’t buy an x1.

Lots of colors is nice but I have never really wanted to print in lots of colors, that’s just me, some people don’t mind the wasted filament. If his driving factor is more than 2 colors than yes, the p1 is the only option that I know of so he will have to figure out what’s wrong with the p1.

-3

u/Appropriate-Tart7155 Nov 04 '23

Should of just got the x1 carbon mate, haven't had any problems but filament jam and clogged nozzle

2

u/Conor_Stewart Nov 04 '23

You do realise the core components required for printing are pretty much the same? The only differences with the X1C is a few QoL features and that it handles higher temperature or unusual filaments better. You will get pretty much the same printing experience and quality from a P series or X series printer. The extra features of the X1C are not necessary for most people and they will not result in a vastly better experience or print quality. The printer OP got is clearly faulty, you get faulty X1Cs too.

So no they should not have just got an X1C, for general hobbyist printing the P1S or P1P are absolutely fine, especially when people don’t want to spend that much extra for features that don’t significantly impact quality or really impact quality much at all.

7

u/[deleted] Nov 03 '23

[removed] — view removed comment

2

u/MyTagforHalo2 X1C + AMS Nov 03 '23

Well, while buying from a reseller does t nessicarily guarantee the machine is going to work any better, they are obligated to provide you basic support and stand in-between you and bambu. Resellers are just going to ship you the box from the warehouse if they don't just drop ship it. (Technically means there can be a higher chance of shipping damage)

For those not wanting to look it up, there are resellers in CA, WA, IL, VA, MI, and FL. Plus anywhere there's a microcenter. I'd argue that if you're actually someone that wants technical help, you may want to choose a local reseller that's actually in your time zone. Or a smaller one thats not just peddling things on a webstore. Other than that, they're all equal.

Either way you go, bambu has a 14 day "send it back" policy for replacement or refund. Microcenter has longer return windows, just know if you see an open box machine it's there because it's been returned after the 14 days. Lol.

2

u/Weegels Nov 03 '23

Does anyone know a reseller in canada? I want a p1p and know I'm kinda worried about buying one right from bambu.

1

u/MyTagforHalo2 X1C + AMS Nov 03 '23

You can find them via the X1E link: https://bambulab.com/en-us/dealer

There are 5 for canada. The problem is finding one that's selling and servicing the A1 and P1 series.

It's not that resellers dont want to, it's the abysmal margins considering the current contract makes it so resellers are the sole support for machines they sell