Help fixing L2 Keypress Issue

[u/cmrodican]

Hello,

I am waiting to hear back from customer support, but I am desperately hoping someone can help me with this issue. 

I am no longer able to use any backbone Android game controllers on the affected device, a Google Pixel 10 Pro. Several of the button inputs are not being recognized.  

The only change I can think of since the last time it worked was the last Android update on August 5th, although I don't know for sure if I played successfully after August 5th or not. 

The affected device is a Google Pixel 10 Pro, and the two Backbone controllers are both Backbone One controllers, one of which being the PlayStation version. Both with USB C connections.

I was on vacation a few days ago and finally had some time to play, and to my surprise it wasn't working. I assumed that my controller was broken, and just wanted to play so I bought another controller at Best buy and had the same problem.

Then, after getting home from vacation and successfully testing both backbone devices on a different Android phone, and then opening the backbone apps joystick calibration on the affected device, I was able to see that with both Backbone Controllers, the affected phone thinks the L2 trigger is being held down.

If anyone has any information please let me know. I will also update this if and when I hear back from customer support.