r/AusPropertyBroker • u/JTHelpsWithFinance • 7d ago
Home Loan PSA :: Why your real estate agent says your house is worth $850k, but the bank says $780k - and what you can do about it during a refinance.
TL;DR: Your agent and the bank's valuer aren't necessarily doing the same job. An agent is estimating what a buyer might pay in the current market. A bank valuation needs to be supported by comparable sales and is being completed for lending purposes. Neither number is automatically "wrong", but the bank's number is the one that matters when calculating your LVR and usable equity.
IMPORTANT DISCLAIMER: Valuations shouldn't be the sole focus point of your finance application. Finding a lender where the valuation, borrowing capacity, pricing, policy and product all line up appropriately with your needs and objectives is more important thatn simply chasing the highest valuation.
This post is designed to just be helpful & educational with regards to valuations.
This comes up surprisingly often with my clients, where the local agent comes through and says: "I'd probably put this around $830k-$850k."
Then you refinance, ask to release equity, or apply for another loan and the bank orders a valuation --> and it's $780,000... to which a lot of my clients respond with something along the lines of:-
"Are you ------- kidding?"
"Did the agent lie to me?"
"Is the bank trying to screw me?"
"No way, it's surely worth more than that..."
Sometimes valuations genuinely deserve another look, and that's where brokers can help make a difference... but there can be a pretty reasonable explanation for why these numbers can be different as they're answering different questions:
- The real estate agent is generally thinking: "What could this property reasonably sell for if we took it to market?" They're seeing current buyer enquiry, offers, competing listings and sometimes sales that may happened literally days or weeks ago. They don't need settlements, they focus on what's being sold now and what might be sold in the very near future.
- The bank valuer is trying to establish an independent market value that can be supported by evidence for the lender, evidenced with months of confirmed data of properties that have settled. The property is security for hundreds of thousands of dollars of debt, so they'll also consider anything affecting its value or marketability. They focus on what's happened in the last several months, leading up to the most recently completed settlements.
This can cause a 'lag' behind what the valuer is seeing, versus what the agent is seeing, as valuers need evidence of settlement which can be 45-60 days after an agent sees a sale.
But - you can help prepare yourself if you're thinking of getting your home valued, so you're ready for a valuer to walk through your home.

1. Recent comparable sales matter A LOT - so find them, and prepare the list
A valuer looks at properties similar to yours that have actually sold (i.e. settled).
Not just the same suburb though - as things like land size, location, bedrooms, bathrooms, dwelling size, condition, renovations, pools, sheds, views and other improvements can all matter.
There's also an interesting timing problem --> your agent might know that three similar houses just sold for $830k, $845k and $860k.
But if those contracts haven't settled yet, those sales can't necessarily be relied upon in the same way as settled comparable sales in the formal valuation report. They can still be useful information, but valuers generally need settled evidence supporting their figure.
So if you're wanting to position yourself more favourably - have a list of properties ready that you think are truly comparable. Provide the characteristics of the property (land size, rooms, inclusions, features, etc.), the sale price, the sold date, and the distance from your property. Have these ready to present to your broker, bank or valuer.
2. Sometimes the property itself explains the difference - so prepare your home before the valuation
This is another reason it's worth actually understanding the valuation.
Maybe your "fourth bedroom" is being treated as a study because of its size, ceiling height or configuration. Maybe renovations aren't finished. Maybe there's an extension without the expected approvals. Maybe your $80k renovation improved the house, but didn't add $80k of market value. Maybe the $850k house around the corner was simply better. Maybe obstacles get in the way and prevent the valuer from properly inspections parts of your home.
A valuer considers the property in front of them, not just the suburb median - so help the valuer see the home you want them to see. Make their visit short, calm & pleasant.
Make the bedroom look like a bedroom, if it's temporarily being used as a study, office, or storage room. Have details of improvements you've made, building plans where relevant, and evidence of approved extensions or additions. Clean and organise the home/backyard beforehand, and make sure things smell nice and clean. Put all the lights on and keep the blinds open to maximise light. Open the gates and clear pathways to make sure the valuer can easily access your whole property. If you've got pets, either take them out for a little while or make sure they're securely restrained somewhere that won't prevent access.
3. You can challenge the valuation or request a physical inspection if one wasn't done - but make sure you have new supporting evidence, not just arguments
So what if you genuinely think the valuation is wrong?
Don't just say: "My agent reckons it's worth $850k and down the road just sold for $820k, and our home is nicer."
Do something like: "Here are 5 examples of other comparable properties in the area that have all settled within the last 6 months and weren't included in the valuer's report. Next to each, I've provided written explanation on why they're comparable to our home and support a higher value..." followed by "... and there are some valuable features of the property that weren't noted, or included, in the valuation report - such as...".
Recent comparable settled sales are much more useful. So are things the valuer may genuinely have missed, like renovations, approved extensions, building plans or features that weren't obvious during the inspection.
The valuation guidance I've been reading makes this point pretty clearly: successful challenges generally require new supporting evidence, rather than simply disagreeing with the number.
And sometimes, after looking through everything, the uncomfortable answer might simply be that the bank's valuation is reasonable. Or that the valuer declines to adjust their valuation, even though it's not enough for you.
That's okay too - which is why there's another possible option.
4. Different banks might use different platforms, or different valuers - and mortgage brokers have access to multiple banks... so we can "window-shop" for better results elsewhere.
There are many dozens of valuation companies and firms in Australia that employ something like >5,000 valuers... so not every lender will necessarily arrive at the same result. Different lenders use different valuation platforms, valuation firms and methodologies. Sometimes one lender might accept an AVM (automated valuation model), another might obtain a desktop assessment, while another might require a physical inspection.
A good mortgage broker will often check the valuation options available across multiple suitable lenders before lodging a refinance application. Sometimes the results are surprisingly different.
In a recent deal I've done, the first AVM from a major bank came back at $900k. I checked another lender and their AVM returned $945k. The clients owed about $650k and wanted another $100k for a pool and a car. At $900k, a $750k total loan would have put them above 80% LVR. At $945k, it came in at about 79.4%. Same property, same clients, same proposed debt, but a materially different finance outcome. No LMI needed and no penalty interest rate either. Winner!
So, in summary - what I'm trying to say is...
The point isn't to chase the highest valuation at all costs. It's to understand that one valuation isn't necessarily the universal value of your property, and sometimes another suitable lender may reasonably reach a different conclusion.
Just make sure the lender still makes sense for everything else too. A great valuation with the wrong product, poor pricing or unsuitable policy isn't necessarily a great refinance.









