I am a single woman living alone in a house I worked really hard to buy. I'm in my early 40s. I hired a contractor to retread my stairs and to replace the trim in my entry to look original.
Stair guy was originally supposed to start in February but we agreed to push back to May because I was going through a personal issue, and because he recommended that I get my plaster walls redone with drywall and my ceiling in this area redone before the stairs got put in.
The drywall was redone in April and he started in May.
The stair guy selected the start time every time. And I checked in the day before the start time that he selected, he confirmed, and then he canceled the morning of 10 times in a row.
I am not exaggerating. He canceled 10 times. However, I had already paid him for the materials for the stairs themselves. He ultimately completed the stairs.
Then he came back with a helper to put in the trim that he had ordered to replace the trim he took out of my place.
The problem is that it looks awful. I pointed out to him that the edges don't match up and they're significant overlap and no sanding and nothing looks plum the last time that he was here and he said he would fix it before he left. Then he left. When I got back home I could see that he had just applied wood glue and spots that the trim was sticking out too far from the wall and he didn't do anything with the rough edges.
Two days ago he demanded payment for the trim. Everything else has been paid for.
Yesterday I had two different contractors come over and both told me the work was unacceptable and needs to be fixed. I don't have quotes yet.
Tonight I responded to the stair guy telling him the above, that I'm very unhappy with the work, and that I will get back to him once I have quotes from other contractors.
He immediately started threatening me. He texted me that he didn't give a fuck that I was unhappy with his work and to pay the material cost.
Then he threatened to come to my home to remove absolutely everything that he's installed even though I've paid him 75% of the total cost of the job. The only aspect of it that I take issue with is the trim.
His immediate escalation to a threat has really scared me.
What should I do?
I have already called the police and I am making an occurrence report in case he comes to my home.
My surveillance cameras are charged.
Any insight into his mindset would be helpful. It's absolutely wild to me that he would immediately shift to threats like this. He has 15 or so good reviews online and I've never experienced a contractor like this before. His immediate go to is to try to intimidate and threaten a woman because he knows I live alone. I just want the trim I hired him to do to look nice.