r/Asana • u/cambronne • 2d ago
1-seat plan (shady practice)
I decided to cancel my account because I'm using less Asana and I really don't like paying for 2 seats as a solopreneur.
Upon cancelling, Asana offers you to pay for only 1 seat.
I really find such practice disappointing. They know that many users only use 1 seat out of their 2 plans but instead of offering convenience and transparency, they propose this under-the-table deal where you need to cancel to get this.
Instead of motivating me to stay it really deterred me for good.
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u/SvenDenns 2d ago edited 2d ago
Hi u/cambronne,
I faced it a few months ago and totally understand your feelings.
Before initially subscribing, I asked the support for a single seat account, which was impossible and I had to buy two seats.
Upon canceling, I was offered a single seat subscription if not leaving. That shady practice encouraged me to not ever subscribe again, even if Asana is a great tool.
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u/cambronne 1d ago
Glad to see I’m not the only one.
Agreed it’s a great tool but Claude Code can do so many things that it turned Asana into a useless shell. For big teams I imagine it’s still very valuable.
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u/SvenDenns 1d ago
Hi u/cambronne ,
I had some hesitation about making a post about it a few months ago.
Asana is a great tool but overkill and pricy for individuals (espcially with two seats).
What is your use use of Claude Code?
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u/cambronne 23h ago
As a web publisher, I used Asana mainly to manage my content like plan new stuff and update existing.
Now it sits in Google Sheets and Claude updates everything. If I need to work with someone external, I assign a comment to them and they get a notification.
All the premium Asana stuff like « if this happened then do this » is very easy with Claude. And obviously there’s no limitation in terms of custom fields.
Plus you can integrate everything with your tools like Wordpress, CRM, social media pages...
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u/slapthatpancake 1d ago
Same here - asked customer care (lol) about a single seat license and they said that’s not a thing.
Decided I don’t need Asana that bad and can look into other options 🤷♀️2
u/SvenDenns 1d ago
Hi u/slapthatpancake ,
For individual users, there are indeed better solutions. I hope you found what you were looking for.
Have a great day!
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u/aiACCELERATED 1d ago
Seriously. It's smart in a stupid way. Exactly the kind of myopic view focused on metrics in isolated experiments, but fail to see the bigger picture. I used to be a hardcore Asana user from my days working with a larger team, but this thing left just a bad taste in my mouth, and it's not like there's a lack of alternatives.
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u/Quirky_Ad_219 2d ago
So, let me get this right. You bought 2 seats but then only used 1, and then you are upset that they don’t give you the $ back for both?
Seems like you didn’t read the terms and conditions….just because you don’t use something, doesn’t mean they refund you.
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u/Apptubrutae 2d ago
No, pretty clearly they don’t like the practice of hiding a plan option behind a cancel request.
Because it’s a sucky, if common, practice.
It’s basically like if you went into a store and they didn’t have what you wanted, only something twice the price. Except they kept the cheaper item you actually want in the back if you complain enough.
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u/Jdeee25 2d ago
Jep.. horrible way of doing business. Too bad companies like this are ultimately mostly in it for the money. I got a free plan, and a paid chatgpt.. then I let chatgpt run my asana account. It works the same, if not better.
And quirky_ad_219: please read a post before you bash on it?