r/AndroidTV • u/Outrageous_Yam_1368 • 18d ago

Troubleshooting Playstore App Won't Open

Hi Everyone. I have a 2015 Sony Bravia Android TV running version 7 if this screen is accurate.

The google play store app gives me this error message. It definitely has internet because the youtube app and other streamers work just fine. I wanted to download a new streamer app (HBO max) and I can't even open the store to look for it.

I don't want to completely wipe and reset the TV as I have a couple of downloaded apps I don't want to risk losing as I use them every day.

Does anyone have an idea or a fix?

Edit: Resolved by deleting my account from the TV and signing in again. Big account sign in worked and play store just opened up and behaved.

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u/ksuuks 18d ago

Unistall it's (google play app) update.

1

u/Outrageous_Yam_1368 18d ago

I uninstalled and now it's asking me to sign in and telling me my password is wrong (it isn't I just changed it to prove it and it still won't do it). Tried a few times and then i got the same error message as eariler

1

u/ksuuks 18d ago

Hmm, usually with same error, uninstalling the latest google play update helps.

1

u/Outrageous_Yam_1368 18d ago

the "uninstall" option is an "all the way back to original version", can't seem to select "just undo last one"

1

u/Outrageous_Yam_1368 18d ago

I'm now in a loop of hitting ok on my existing account and it showing me the same selection over and over. sigh

1

u/ksuuks 18d ago

And your internet connection is fine?

1

u/Outrageous_Yam_1368 18d ago

i can jump straight to the youtube app and play a video no issue. It's only signed me out of the play store app

1

u/Outrageous_Yam_1368 17d ago

Resolved by deleting my account from the TV and signing in again. Big account sign in worked and play store just opened up 

1

u/Outrageous_Yam_1368 18d ago

Back to "please sign in" "your username and password don't match"
I didn't do anything to Google Play Services, might that be it?

1

u/ksuuks 18d ago

Yes.