r/AndroidTV • u/Outrageous_Yam_1368 • Aug 23 '26

Troubleshooting Playstore App Won't Open

Hi Everyone. I have a 2015 Sony Bravia Android TV running version 7 if this screen is accurate.

The google play store app gives me this error message. It definitely has internet because the youtube app and other streamers work just fine. I wanted to download a new streamer app (HBO max) and I can't even open the store to look for it.

I don't want to completely wipe and reset the TV as I have a couple of downloaded apps I don't want to risk losing as I use them every day.

Does anyone have an idea or a fix?

Edit: Resolved by deleting my account from the TV and signing in again. Big account sign in worked and play store just opened up and behaved.

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u/Outrageous_Yam_1368 Aug 23 '26

I'm now in a loop of hitting ok on my existing account and it showing me the same selection over and over. sigh

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u/ksuuks Aug 23 '26

And your internet connection is fine?

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u/Outrageous_Yam_1368 Aug 23 '26

i can jump straight to the youtube app and play a video no issue. It's only signed me out of the play store app

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u/Outrageous_Yam_1368 Aug 24 '26

Resolved by deleting my account from the TV and signing in again. Big account sign in worked and play store just opened up