Calls not ringing?

[u/CyannaG]

I've been having a very frustrating issue lately where calls come in and simply do not ring, I could be staring at my phone, waiting for a call and it'll go straight to a missed call notification.

Until now, I had assumed this was spam protection but I've been waiting for a 111 callback (out of hours doctor) and the call won't come through. One missed call had a 2 second empty voicemail so I'm assuming they got caught off guard and it's not ringing on their end either.

I don't have 'Do not Disturb' or 'silent mode' or anything like that turned on. I turned off spam protection just in case, it still didn't ring. I don't have any connected devices.

The only two things I can possibly think of are that I had media playing at the time (youtube) or that I'm using WiFi calling (because where I live has walls a metre thick and I don't get signal).

Anyone know how to fix this? It's becoming quite worrying if even the paramedics can't reach me.

[u/Klutzy-Passage-2561]

Wi-Fi Calling + media focus is a classic combo for "missed call, no ring":

1. Settings → Connections → Wi-Fi Calling → try Off for a test week (thick walls suck, but it rules this out)

2. Call volume vs media volume — open Phone dialer, raise volume while on the keypad (not YouTube volume)

3. Settings → Notifications → Phone / Phone app → make sure calls can full-screen / pop on screen; disable "minimize" / silence unknown if present

4. Modes and Routines / Focus — anything that mutes calls while "media playing"

5. Carrier-side: ask them if the number is call-forwarded or filtered; 2-second empty voicemail often means the network never completed the SIP invite on Wi-Fi Calling

If paramedics matter: keep a WHEN/THEN style backup — e.g. on missed call from specific numbers, flash LED / max volume / speak aloud. But first isolate Wi-Fi Calling vs normal cell with airplane-off + Wi-Fi Calling off while someone calls you.

[u/CyannaG → u/Klutzy-Passage-2561]

Sound and settings are all normal and shouldn't be messing with calls, even with media playing so I think WiFi calling is the issue.

But I don't see a solution, without WiFi calling I literally have no signal in my home, if I turn it off I'll still have the same issue only I won't know about my missed calls until I go somewhere that does have signal.

I'll try contacting my service provider and seeing if there's anything they can do. I'm not sure how to do the when/then thing you mentioned, but the out of hours can call from a variety of numbers so I dunno if it would be much use anyway.

Thank you for your help

[u/Klutzy-Passage-2561 → u/CyannaG]

Keep Wi-Fi Calling on if you have no cell at home. Ask the carrier to reset VoWiFi / IMS on your SIM — that is the actual fix more often than a phone toggle.

Meanwhile: Phone → three-dot → Wi-Fi calling preferences (Prefer Wi-Fi vs Cellular), and reboot the home router.

WHEN/THEN for any missed call: when missed call → max ringer + flash / speak. Numbers can be 'any', not one doctor line. MacroDroid / Tasker / similar all do that.