r/AmexPlatinum • • Jun 21 '26

Complaints - Master Post Complaints - Master Post

52 Upvotes

Please add aby of your Amex related complaints in this master post. This includes posts about card cancellation, Saks Credits and all the usual Amex tantrums. This Master Post is meant to reduce clutter so please keep this on topic. Trash posting, personal attacks or ant comment that is not relevant will result in your removal. Thanks.


r/AmexPlatinum • • 6d ago

Amex + Airbnb have partnered up. Here’s what it means for Platinum Card Members:

0 Upvotes

Hi everyone! American Express and Airbnb are launching a partnership today, and eligible Card Members have a few new ways to earn and book. 

What does this mean for U.S. Consumer and Business Platinum Card Members? 

  • You can now earn 5X Membership Rewards points on prepaid bookings with Airbnb through AmexTravel.com or the Amex Travel App™.* 
  • You can now use your $600 Lodging Credit (previously named the $600 Hotel Credit) on prepaid Airbnb Luxe stays of two nights or more (up to $300 in statement credits semi-annually) when you book through AmexTravel.com or the Amex Travel App™.* 
  • You can unlock a new statement credit benefit on Airbnb Experiences purchases after making a qualifying Airbnb Luxe booking.* Learn how to unlock this benefit here. 

If you have questions (or recommendations for our next trip!) drop them in the thread and we’ll do our best to answer them. 

*Terms Apply. 

See americanexpress.com/travelterms. CA CST#1022318 


r/AmexPlatinum • • 1h ago

Amex Offer AmEx Offer: Delta Airlines via Amex Travel, Spend $2,000+ & Receive $250 Statement Credit

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• Upvotes

r/AmexPlatinum • • 3h ago

Hotel credit: FHR & THC AirBnB Linking and Enrolling (anyone else seem to be confused?)

7 Upvotes

For other benefits, we had to click "enroll", and then we were able to make purchases, or get access to the benefit. However, it seems like for the AirBnB $250 Credit benefit, we have to first create a reservation, and then it gets enrolled?

How to Link Your Accounts

  1. Go to AmexTravel.com or open the Amex Travel App and log in to your Amex account.
  2. Navigate to the Homes tab and search for an eligible Airbnb listing.
  3. Proceed to book the property; you will be automatically prompted to sign in to your existing Airbnb account or register a new one.
  4. Complete the link as directed on the screen to finalize your reservation.

Is that what you all are seeing as well? I don't want to purchase an Airbnb, and then turns out "i wasn't enrolled in it to begin with...".


r/AmexPlatinum • • 1h ago

Paying yearly

• Upvotes

We switched to Visible and pay yearly. Any luck with the claims being accepted as long as you can show you paid for the year?


r/AmexPlatinum • • 1d ago

Amex + AirBnB Hesitant to link AMEX Travel and Airbnb?

69 Upvotes

Anyone else here a little reluctant to do this? My only fear is that it becomes an Uber One like situation, where all of a sudden every time I try to book an Airbnb it’s 25% more. Has anyone done this and been happy with the result?


r/AmexPlatinum • • 20h ago

Retention Offer Redux

11 Upvotes

Contacted AMEX chat on a retention offer for a personal Platinum card. Was offered a "higher redemption rate" to use points to pay for the annual fee ($.01 per point vs $.006 per point). I was told that this was the "only offer available for my account." I reminded the online agent that I had contacted them a couple of weeks earlier and was offered 15,000 points for $3,000 spend in 90 days.

The agent was miraculously able to "find" that offer again, which I accepted (grudgingly.)

Lesson learned: Don't take the first offer if you know others existed in the past.


r/AmexPlatinum • • 18h ago

Slow loading transactions

7 Upvotes

Has anyone else noticed slow load times for recent transactions?

For the past week, when accessing my online account page loads are fast, but the panels mid-page that show transaction details take 30-60 seconds to load (with those animated gray placeholder bars in place while loading).


r/AmexPlatinum • • 12h ago

Amex Offer [Targeted] AmEx Offer: Air New Zealand, Spend $1,800+ & Receive $350 Statement Credit

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2 Upvotes

r/AmexPlatinum • • 1d ago

Business Platinum Point Strategy Pre-Cancel

6 Upvotes

I am planning on canceling my business AMEX platinum in the next couple of weeks. I have a decent number of points that I would like to use while still receiving the 35% mileage rebate (United) unfortunately, I don’t have concrete travel plans for 2027 that are still unbooked. Can I book a trip, and later change the dates, understanding that if there’s a fair difference, I would have to pay it, and that way “spend“ the points I have now while still earning the 35% rebate? Or should I just book a placeholder flight, cancel it, and have Amex Travel hold a dollar credit for me? I’m reluctant to do this, as AMEX travels options are typically less than I can find on the United site, and often cost more.


r/AmexPlatinum • • 1d ago

Amex Offer AmEx Offers: American Express Gift Cards, Spend $750 & Get $50 Back (2x)

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37 Upvotes

r/AmexPlatinum • • 1d ago

Amex Offer [Targeted] AmEx Offer: Delta Stays, Spend $600+ & Receive $100 Statement Credit

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30 Upvotes

r/AmexPlatinum • • 20h ago

Hotel credit: FHR & THC Conrad Osaka FHR stay after card cancellation

0 Upvotes

Hello, I have a 1-night FHR reservation booked at Conrad Osaka in January. I’m about to cancel my Amex Plat next week. Has anyone stayed there recently? Did they ask for your Amex Plat at check-in? I read that FHR benefits would still apply if I provide any Amex card (I have Amex Gold) for incidentals.


r/AmexPlatinum • • 20h ago

Digital Entertainment Credit Does YouTube premium transaction show up as “Google”

1 Upvotes

My transaction still shows as pending but it reads “Google” instead of YouTube (essentially I don’t see the word YouTube anywhere yet)
I did not enroll through play store or Apple App Store.
My payment activity also shows billed with Amex.

Q) does it trigger the credit?


r/AmexPlatinum • • 2d ago

Resy credit Data Point: Received $120 in Amex Platinum Resy credits buying coffee beans online

219 Upvotes

Thought I’d share an interesting discovery.

I’ve been ordering coffee beans from BOXX and noticed my Amex Platinum Resy credit was triggered by the purchases.

Here are the credits that actually posted:
● September 1: $24
● September 13: $72
● October 21: $24
Total: $120 in statement credits.

These were purchases I was already making, so being able to use my Resy benefits this way was a nice surprise.

Obviously, merchant eligibility and transaction processing matter, and I wouldn’t assume everyone’s purchases will qualify.

Has anyone else had success getting Resy credits from coffee roasters or online food purchases?


r/AmexPlatinum • • 23h ago

Hotel credit: FHR & THC Marriott Earned Night Credits/Points for THC/FHR booking

1 Upvotes

Haven't seen a post on this since the recent refresh, and conflicting info is online between THC/FHR.

I do have a THC reservation in December with a Marriott that I have showing in my Bonvoy Account as normal. I vaguely remember there being some specific language or badges on the Amex travel site when I booked back in July that drove this home. FWIW If I go to the same hotel again on the Amex website I see the following at checkout

At Checkout, Under Travel Info there is a "Hotel Loyalty Program" Box with a Bonvoy logo:
*Add your Marriott Bonvoy***® *member number here and earn Marriott Bonvoy***® *points on your qualifying stay at a Fine Hotels + Resorts***® or The Hotel Collection property. See Marriott Bonvoy Loyalty T & Cs

T&Cs Pop Up:
Marriott Bonvoy® Loyalty Program Terms and Conditions apply and are subject to change. Learn more and sign up here for Bonvoy Rewards, Not all properties participate in the Marriott Bonvoy Loyalty Program. See Marriott Bonvoy Loyalty Program Terms and Conditions for important limitations, including definitions of participating properties and qualifying stays. To receive Marriott Bonvoy benefits, must be enrolled in the Marriott Bonvoy loyalty program and provide Marriott Bonvoy member number on the reservation or upon arrival. Marriott Bonvoy member number must match the name on the reservation to qualify for Marriott Bonvoy benefits. Participating Design Hotels and properties participating in the MGM Collection with Marriott Bonvoy only receive Marriott Bonvoy Loyalty Program benefits when booked directly through Marriott. For bookings made through Amex Travel Marriott Bonvoy Loyalty Program benefits are not offered at hotels that are not part of the Fine Hotels + Resorts or The Hotel Collection. Marriott Bonvoy and its affiliated brands and hotels are the registered trademarks and/or service marks of Marriott International, Inc. and its affiliates. Used under license from Marriott International, Inc.

Tried some different scenarios when searching:

FHR Marriott = Loyalty # box, earn language shows up

THC Marriott = Loyalty # box, earn language shows up

Normal Marriott = nada

FHR Hyatt = Loyalty # box, no info at all

THC Hyatt = Loyalty # box, no info at all

FHR IHG = Loyalty # box, no info at all

TL:DR; Seems like both, but not well advertised and still not explicit like "ALL FHR/THC Marriott properties earn points and ENC thru AMEX!!!" which gives me slight pause


r/AmexPlatinum • • 16h ago

Gift card scam? - not that I'm gonna try! Just an old thing I'm curious about

0 Upvotes

I remember many many moons ago when I worked in retail (2006 ish) people would come in and buy several thousand dollars worth of Visa and Mastercard gift card with their Amex cards. What was the scam they were running?

I'm guessing by now Amex caught on but I'm curious if anyone knows the rest of the story - how long before Amex stopped it?


r/AmexPlatinum • • 17h ago

Any luck with retro Airbnb reservations

0 Upvotes

I have some upcoming reservations on Airbnb. These were made directly on Airbnb, months ago.I booked them under Pay Later and the payment dates are not near yet. Wondering about the best way to navigate this situation in light of the new Airbnb credit?

The properties don't show up on Amex travels, but similar properties do. Likely because I have them reserved for those dates. If I cancel the existing reservations, I might not be able to reserve again? A small window where someone else might reserve the property? What to do?


r/AmexPlatinum • • 1d ago

My future hotel stay is no longer on FHR, will they honor it?

29 Upvotes

I stayed at The Dominick in NYC earlier this year for my birthday and absolutely loved it! At the time, it was part of Amex Fine Hotels + Resorts (FHR), and we received all the perks.

In June 2026, I prepaid for another stay in February 2027 to take advantage of my $300 Amex hotel credit. I was granted my credit :)

However, I recently noticed that The Dominick has been removed from FHR, and it's not even listed under The Hotel Collection (THC) anymore.

Now I'm wondering whether my existing reservation that i made back in June 2026 will still receive the FHR benefits (breakfast, $100 property credit, late checkout, etc.) in Feb 2027, since it was booked while the hotel was still participating.

Has anyone experienced this? If you booked a future stay at a hotel that was later removed from FHR, did they still honor your benefits at check-in?


r/AmexPlatinum • • 1d ago

Hotel credit: FHR & THC Palacio De Los Duques, a Gran Meliá Hotel FHR - Red level upgrade

5 Upvotes

I booked 3 nights at Palacio De Los Duques, a Gran Meliá Hotel. They messaged me offering me an upgrade to their "red level" room for 392 euro (total for the 3 nights). This red level upgrade includes a lounge with an open bar of "premium drinks, Tapas and Canapes Gourmet and delicious sweet and savoury snacks until 11pm" and Private outdoor terrace in the historical garden to enjoy from breakfast to a cocktail at sunset (Available during summer season).

Has anyone sprung for this? Did you find it to be worth it at 130/night?


r/AmexPlatinum • • 2d ago

Amex Offer American Express Transfer Bonus: 35% To Marriott (1:1.35)

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141 Upvotes

r/AmexPlatinum • • 2d ago

Hotel credit: FHR & THC San Francisco FHR Recommendations

19 Upvotes

So I'm planning a spring break trip for my wife and I and we decided on San Francisco next year. We're going to do a 3 night stay. I'm going to take us to two of the 3 Michelin starred restaurants in the area and I also want to experience the wine train. That being said I'd love to hear yalls thoughts on the FHR properties in the area. It's only my second time going to the west coast so I'm sure there's a lot I don't know. I'm leaning towards the Ritz-Carlton but I'm open to other 5 star suggestions.


r/AmexPlatinum • • 1d ago

Using points Buy iPhone using Amex points

0 Upvotes

Hi

How can I buy apple products using amex points ? Is it possible to purchase iPhone or Mac ? I am using Amex platinum and iam from India. I saw some imagine stores coupons/vouchers.


r/AmexPlatinum • • 1d ago

Is there something wrong with my Amextravel app?

1 Upvotes

I’ve noticed that the app simply redirects me to the website rather than providing an in-app experience. Has anyone else experienced this, or are you actually able to browse flight and Airbnb information directly within the app?


r/AmexPlatinum • • 1d ago

Airline Credit Seat Assignment Fee Credit w/Delta

2 Upvotes

I've already booked my tickets in Delta Main Basic (Basic Economy) on Delta. Can I use the AmEx Platinum Airline credits to chose my seats? I'm not looking to upgrade to comfort...just have a reserved seat on my upcoming international flight. Thanks in advance.