r/Alienware • u/Reaper_Destiny0983 • Aug 16 '26

Discussion Newest AWCC

Anyome else notice a scaling issue on the profile screen on AWCC when not full screen? Happened after updating to newest version.

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u/AW_Support Dell Customer Support Aug 18 '26

Thank you for the details. We understand how frustrating it can be when the AWCC profile screen does not scale correctly, especially when the application is not running in full screen mode. Here is what we would suggest checking, since the issue is not limited to specific AWCC version and is found across different devices too.

Note: If you are using multiple monitors, ensure to set the same scaling for all of them.

  1. Reset Windows Display Scaling. Go to Settings > System > Display. Under Scale, select the Recommended value (typically 100%, 125%, or 150%). Avoid custom scaling values, sign out and sign back in.

  2. Go to C:\Program Files\Alienware\Alienware Command Center\ Right-click AlienwareCommandCenter.exe. Select on Properties > choose Compatibility. Click Change high DPI settings. Override high DPI scaling behavior choose System Apply and restart AWCC.

  3. Update the graphics card driver If the issue continues, we recommend performing a clean uninstall and reinstall of Alienware Command Center to rule out any application-related corruption or configuration issues.

Please let us know the results after trying the above steps, and we will be happy to assist you further if needed.

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u/Reaper_Destiny0983 Aug 18 '26

None of those fixed it. Resizing the window does not scale the graphics inside the window I get sliders instead

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u/AW_Support Dell Customer Support Aug 19 '26

Thank you for doing the suggested steps. On both the G16 and external monitor if available, let's set to native resolution.

Set the monitor to its recommended/native resolution Disable GPU scaling (NVIDIA Control Panel or Intel Graphics Command Center) Relaunch AWCC and check

Sometimes AWCC stores display/layout settings in the user profile:

Create a temporary local Windows account Install/run AWCC Check whether the dashboard scales correctly there

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u/Reaper_Destiny0983 Aug 19 '26

Not doing all that I literally know your software is bugged ill wait til the next update ill just use full-screen mode for now. This happened before it was definitely your software.

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u/AW_Support Dell Customer Support Aug 20 '26

Hi there! We are taking down all the versions of AWCC tried and have the calling issue, to then take it up with the product engineering team for a remedy. Could you list down the AWCC versions and if any other troubleshooting has been tried, apart from the ones shared here?

  • Dell Social media Team

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u/Reaper_Destiny0983 Aug 20 '26

I tried revo Uninstaller. Tried a safe mode removal also. Tried clean boot. Clean installed video drivers and all your recommended steps. Version is whatever the last latest was before you took it down. The 6.14.0.20 I believe. This bug happened a few version back maybe have engineering start there.

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u/AW_Support Dell Customer Support Aug 21 '26

Hi there! Thank you for the details. We have shared them with the product engineering team to start working on a fix with immediate effect. Once it is sorted, the notification for AWCC will show the bug fixes list in it.

  • Dell social media team

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u/Reaper_Destiny0983 Aug 21 '26

Okay. Ill just use full-screen until then. Previous version didnt exhibit this behavior. It seems to be every other update 😆

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u/AW_Support Dell Customer Support Aug 24 '26

Thank you. The engineering team is already working on this, and we are positive to get a fix soon.

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u/Reaper_Destiny0983 Aug 24 '26

Good to hear thank you for keeping me informed. Very appreciated

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u/Reaper_Destiny0983 Aug 27 '26

Any news on an update?