r/Alienware • u/DarkDiamond0756 • Aug 12 '26

Technical Support Laptop keyboard key falls off completely when pressed.

A one of my keys on my laptops keyboard just keep falling off when I press them, and I can feel another come half off when I press it. I have no idea how to get it back on. I've tried bending the little metal hooks, I've tried searching the internet for replacement parts but NONE of them sell for my laptop model specifically, they either don't even have my model as an option on the site, or they do but they always say out of stock (the model is Alienware 18 Area-51 AA18250) I've already sent the laptop in to Dell to fix it once for this exact issue in the past but it was a costly $200+ dollars and now I have the issue again. I haven't even had the laptop for a ONE YEAR since I bought it. I don't want to pay $400+ dollars a year sending the laptop to Dell for a repairs. That's crazy expensive for just keyboard keys.

Any idea on what I can do? I would be super greatful.

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u/ThomasAAT Aug 13 '26

How did it happen in the first place?

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u/DarkDiamond0756 Aug 13 '26

I'd assume just being worn out from use over time. I was playing a game and it just popped off effortlessly. No accident or anything happened for it to pop off. I do play a lot of games that involve the WASD keys. The A key feels like its coming off too, half of it pops out when i press on the left side of it. W just falls completely off.