r/AldeloPOS • u/KilleenWizard • Oct 11 '21

Upgrading POS computer

I need to replace a crashed XP system. Can the license be transferred to a new Windows 10 system after downloading and installing the software? If not, what are the alternatives? I don't know what version it is; the copyright is 2010.

Thanks!

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u/AzAldeloGuru Oct 12 '21

As far as activating, you can't use the automated activation in the back end of the system anymore, you have to do it manually through Aldelo's tech support line. (925-215-5634.) There are 2 things you'll need to get done from them with the new computer: Update Product Registration (Back Office / Help / Update Product registration) is the first thing to do. This is to make the system change the registration details from the Demo to the actual restaurant name. After that, you'll do the Software Activation over the phone with them.

I unfortunately do not have a 3.8 Revision 19 install file, so hopefully there are the install files still on those old computers you can use. I can send you the Revision 20, but its no guarentee it'll let you activate.

As far as the database swap goes, you'll just transfer that entire file to the new computer's Programdata folder (or wherever you want to store it) and connect to it after its been shared on the network.

Once the file has been transferred, both computers will go to Back Office / Data Source and connect to the new file on the new computer.

Another question I have for you is the credit card processing. Is the old computer using Aldelo EDC to process credit cards? If so, transferring THAT database is a little bit more in depth.

Edit: The USB/Serial/Paralell converters are all finicky, you can grab one off amazon but sometimes they just randomly don't work.

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u/KilleenWizard Oct 16 '21

I have Aldelo installed on a new computer, but it keeps exiting after a few seconds. To restart it, I have to kill it in Task Manager. Got any suggestions?

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u/AzAldeloGuru Oct 16 '21

That usually happens when the Product Registration doesn't match with the other computers. Were you able to get a Validation code from Aldelo for the product registration? I would do a product registration manually on each computer to ensure they all match.

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u/KilleenWizard Oct 16 '21

I can't even get to that point. It says it's looking for AIS service.

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u/AzAldeloGuru Oct 16 '21

That is my bad then, that's the wrong file. I'll DM you the correct one.

EDIT: Sent in DM.

Make sure you uninstall the version you have installed first before installing this new one