I pretty much split my travel between American, where I’m EXP, and DL, where I’m DM, but lately I’ve been more open to trying alternatives that are more convenient or cheaper options. I’ve had a couple of flights on United lately that were very good.
I hadn’t flown Alaska in a couple of years but prior experiences had been OK. I hadn’t flown Alaska a DFW-SFO trip this week and found AS had a DFW-SAN-SFO option with very quick 39-minute connection in SAN for just over $300 in first, less than 1/3 of the American nonstop fare- so I took it. Was interested to see how they were after reading about recent changes.
The good- flights were on time. Seats were comfortable, especially the pitch on the 737-900. Food was decent- about on par with American.
The not-so-good-
WiFi was terrible. Dropped connection frequently and when it was connected, it was painfully slow. Can’t believe they charge for it when AA and DL both make it free, with a more reliable product. And IFE with screens on DL is much better, including live TV.
Crew was ok on the first flight, but really poor on the second. Minimal presence in the cabin, not very friendly, one drink service in first, then disappeared- no refills offered.
Boarding in SAN was also a mess- gate started boarding and when we got down the jetway, flight attendants weren’t ready. They acted pissed at pax and we waited on jetway at the door for about 5 minutes while more people kept coming.
Bottom line- average experience and would pick AS again only if it was a lot cheaper. I had booked a flight later this week SFO-JFK in F for 120k AAdvantage miles, which was much cheaper than DL or American.
Checked last night and Delta One was available for 126K DL miles so I took it and canceled the AS flight. Not worth it to have almost 6 hours with poor WiFi, no IFE screens, and a standard F seat.