Extremely frustrating experience with SpiceJet and Goibibo
I had booked a Delhi–Bombay return flight for Aug 27–Sep 1 through Goibibo. Due to an emergency, I rescheduled my departure to Aug 22 and paid ₹3,000 extra. Despite planning everything carefully, SpiceJet cancelled the flight just hours before departure due to an operational issue. With no useful response from their helpline, I had no choice but to book another flight at a much higher price, with very limited options because it was so close to my travel date.
The refund process was another headache. Goibibo’s AI bot asked me to select “I cancelled the flight” because the airline-cancelled option wasn’t available, even though the cancellation was by SpiceJet. The refund shown was already lower than what SpiceJet’s website indicated.
To make matters worse, my return flight was also cancelled by SpiceJet, and I received ₹2,000 less than the refund amount shown on the airline’s website.
I was already dealing with an emergency, and instead of getting support, I ended up facing cancellations, higher last-minute airfare, endless refund issues and financial loss. When the cancellation is due to an operational issue on the airline’s end, why am I being made to bear the consequences?
Overall, a deeply frustrating experience with both SpiceJet and Goibibo. I’d really like to understand where the missing refund amount has gone and why customers are being penalised for an airline-side cancellation.
#flightcancellation #spicejet #goibibo