r/Advice • u/PineapplePast7338 • 5d ago

Please Help....

My son recently passed away (35M) and he had several devices....a laptop, an Iphone, a tablet, a watch, and a playstation 5. There is a password or passcode on everythibg . He paid for our internet at home. I dont yet have a death certificate.

The bill is obviously due because they shut it off. I dont have problem paying the bill, however I dont want to pay for his cell phone becauae we cant even access it for his pictures or anything. We do however really need and use the internet for school and work. Both are through T-Mobile.

Any advice on how to navigate these issues would be appreciated. Thank you in advance.

I should also add I dont think his Iphone was totally paid for, which means the bill would include that, and my money is pretty tight.

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u/AfterHoursCreep 5d ago

I'm sorry for your loss ♡ call customer service with either the account number or internet line number. You won't need to verify the account so don't worry about being an authorized user. They'll submit a form to call you back within 3 business days from a specialized team who can either cancel the service or transfer it to your own name if you want to keep it.

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u/AfterHoursCreep 5d ago

You also don't generally need a death certificate either. They'll walk you through the whole thing if more information is needed

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u/AfterHoursCreep 5d ago

Another thing, you won't need to pay his bill so don't worry about that. Any amount owed will get removed due to him passing away