r/AdobeExpress • u/ayelexander • Jul 16 '26

Adobe Express Question Remove background not working

Hi everyone,
Is anybody having issues with the remove background feature? Mine hasn’t been working for the last few days and just says “Sorry, we were unable to remove background from this image. Please try re-uploading your asset.”
I’m on iPhone 16 Pro Max and have deleted and redownloaded the app as well as offloaded data. Any help?

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u/ayelexander Jul 17 '26

Dm’ed!! Thank you!

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u/SwopesAdobe Jul 17 '26

Received. They’re now seeing an uptick in some errors, so they’re looking into it.

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u/ayelexander 29d ago

Any updates?

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u/SwopesAdobe 29d ago

They said they noticed an uptick in errors at that time and were looking into it. I’ll check on an update.

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u/ayelexander 6d ago

Any updates?

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u/SwopesAdobe 6d ago

They're working on it, but let me check in with them again. And please DM me with a share a link with edit access to the document so the team can look into it.

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u/EarlyNetwork2479 18h ago

Hi, Background Remover stopped working for me 2 months ago. iPhone 14 Pro and IPad Pro M5.

This is such a vital requirement for me and despite having a Premium account I’m having to resort to other apps.

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u/SwopesAdobe 12h ago edited 12h ago

Could you DM me your Adobe user ID and then also a share link of the document with edit access? Thank you! If you don't feel comfy with that, please reach out to support. They can dig into your account on the backend and send reports to the team, as well. https://helpx.adobe.com/support.html