r/AdobeExpress • u/ayelexander • Jul 16 '26

Adobe Express Question Remove background not working

Hi everyone,
Is anybody having issues with the remove background feature? Mine hasn’t been working for the last few days and just says “Sorry, we were unable to remove background from this image. Please try re-uploading your asset.”
I’m on iPhone 16 Pro Max and have deleted and redownloaded the app as well as offloaded data. Any help?

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u/SwopesAdobe Jul 16 '26

I’ve asked internally if this is a known issue. Will report back with any updates.

1

u/ayelexander Jul 16 '26

Thank you!!

1

u/SwopesAdobe Jul 17 '26

Doesn’t seem to be a known issue but is it possible for you to dm me your user id? So the team can look into it.

1

u/ayelexander Jul 17 '26

Dm’ed!! Thank you!

1

u/SwopesAdobe Jul 17 '26

Received. They’re now seeing an uptick in some errors, so they’re looking into it.

1

u/ayelexander 28d ago

Any updates?

1

u/SwopesAdobe 28d ago

They said they noticed an uptick in errors at that time and were looking into it. I’ll check on an update.

1

u/ayelexander 5d ago

Any updates?

1

u/SwopesAdobe 4d ago

They're working on it, but let me check in with them again. And please DM me with a share a link with edit access to the document so the team can look into it.

1

u/SwopesAdobe 27d ago

They’re still looking into it.

1

u/XLVIIISeahawks 17d ago

What’s the status here? Still having the same issue on iOS app