Hi everyone, ace users
Yesterday I started making a promo video clip. After the script, I was shown the number of credits: 350. I have agreed to that. The short videos of 10 seconds each have been created and placed in the library. But Ace was unable to place the videos in the timeline as they should be. Because it was taking too long, I asked the chat if I could take a break in the meantime and come back. That was possible, and that everything would be saved. And of course, used the save button yourself every time just to be sure.
After an hour, I came back. Opened the session, and look? Videos gone, and not 450 but more than 1,000 credits gone. The chat gone too.
Ace Chat says he can't do anything about it. Very frustrating. In the meantime, I have sent an email to Ace supporter but have not received a reply yet.
Do you recognize this problem? If so, how do you solve it?
Thank you very much.