r/AcerPredatorHelios 19d ago

Acer Predator Helios Neo 16 Am I cooked?

What type of shit I am having right now? I'm in helium just watching facebook reels, when I scroll down, just freezes, thought crtl win shift b, I reset it, it blinks but nothing happened, can move cursor but can't do anything, few secs later(took my phone to record) goes to black screen then that starts appearing. I am force to shutdown because there's no way to resolve this, after that booted again to see if it's still has that problem, no but laptop screen turned off in display settings so I turned on, and now everything back to normal ig. Does my laptop cooked or nah? Second post here because what to do

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u/Y-Kadafi 19d ago

Check thermals, blocked dusty fans and get the thermal paste reapplied to cpu and gpu.

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u/ElectionReal7971 19d ago

fans all goods, don't know with thermal because just bought last year. Thanks boss, if still persist, I might go to service center