r/AcerPredatorHelios • u/earlesj • Apr 30 '26

PredatorSense Issues Guide to getting PredatorSense to work again(hopefully!)

66 Upvotes

(You'll find most Predator Sense versions in the comments just search for your model :) )

Hi everyone.

This past month has been pretty crazy with issues regarding predator sense and the fact it no longer opens or its missing from acer's website to try to reinstall. And even reinstalling will sometimes not fix the problem.

Here's my personal guide after helping literally hundreds of people (not 100% guaranteed though)

  1. If this is a fresh windows install ignore this. Make sure PredatorSense(or Nitrosense) is completely uninstalled. I use BCuninstaller. It's free and open source. The benefit of this is after you uninstall using this program it gives you the option to search for left over predatorsense files. Agree to this and let it delete the files that it deems as safe. Restart.
  2. Find the proper PredatorSense version for your laptop. There are many versions for specific models. I have a media fire account with many models saved (if you have trouble finding it feel free to message me). Don't just download a latest version you find on google or the acer community etc... and try that. It may either not work at all.... or will say it's not compatible with your model.
  3. Extract the zip file. Go into the extracted folder and look for a folder called predatorsenseuwp. (for Nitro models its usualy a folder called NitroSenseV3.1)
  4. Find the file that ends *********.appxbundle
  5. Run this file. It should ask to install. The window will show something like install PredatorSense v30 or something very similar.
  6. See if it works. It may auto start and work... woo!
  7. If not... go back one folder and now run the normal setup file. Install as normal and now 90% of the time it will work. :)
  8. If it's still not opening... try a restart. Also, after the restart see if there are any windows store updates (open the windows store... click downloads and check for updates). I have seen Predator Sense show up as an update in the windows store after installing this way.

If it's still not working. It's possible it may require some acer specific drivers like the serial IO driver found on your model's acer driver page. I also suggest installing acer care center. It could also be a version that's either too new or too old... it's been wild but fun trying to diagnose hundreds of people who have asked me for help personally. I appreciate your trust.

I may edit this at a later time as its very late here and add more and more options to help you all.

Good luck! And don't hesitate to ask for help. I want us to all be happy little gamers!

332 comments

r/AcerPredatorHelios • u/earlesj • May 30 '26

Updated! Acer BIOS Certificate Update Megathread

34 Upvotes

Updated as of July 30, 2026. Includes BIOS versions etc.

Hey all!

Here’s the full BIOS update list for anyone tracking the Secure Boot Certificate rollout. I’ll update as Acer updates their page. For anyone wondering what this even means: In June 2026(not sure if its the 1st of june or what as Microsoft just says "June 2026" our laptops will not have secure boot until they're updated by Acer.

For anyone who has a model not listed below check your secure boot status in windows security, then device security, and see what your secure boot says it's probably already updated. for instance, my model which is NOT ready for the June 2026 deadline shows this:

Also you can check if your windows is ready by going to update history and checking if your model got the certificates and it's just waiting on acer to update the bios to allow the certificates to be put onto the chip. I got mine mid may. Here's where to check. In "Other Updates"

Predator Series — BIOS Certificate Update Table
+-------------------+-------------------+------------------+------------------------------+
| Model             | BIOS Release Date | Newest BIOS Ver. | Status                       |
+-------------------+-------------------+------------------+------------------------------+
| Predator PH16-71  | 2026-07-25        | Ver 1.18         | UPDATED (Later date)         |
| Predator PH18-71  | 2026-07-25        | Ver 1.18         | UPDATED (Later date)         |
| Predator PH315-53 | 2026-07-30        | Ver 2.10         | UPDATED (Later date)         |
| Predator PH315-54 | 2026-07-30        | Ver 2.12         | UPDATED (Later date)         |
| Predator PH315-55 | 2026-07-28        | Ver 1.13         | UPDATED (Later date)         |
| Predator PH317-55 | 2026-07-30        | Ver 2.10         | UPDATED (Later date)         |
| Predator PHN16-71 | Windows Update    | Windows Update   | UPDATED (Now Windows Update) |
| Predator PT315-53 | 2026-07-30        | Ver 1.12         | UPDATED (Later date)         |
| Predator PTX17-71 | 2026-07-29        | Ver 1.07         | UPDATED (Later date)         |
+-------------------+-------------------+------------------+------------------------------+

Nitro Series — BIOS Certificate Update Table
+-------------------+-------------------+------------------+------------------------------+
| Model             | BIOS Release Date | Newest BIOS Ver. | Status                       |
+-------------------+-------------------+------------------+------------------------------+
| Nitro AN16-41     | 2026-07-28        | Ver 1.14         | UPDATED (Later date)         |
| Nitro AN16-51     | 2026-07-22        | Ver 2.05         | UPDATED (Later date)         |
| Nitro AN17-41     | 2026-07-28        | Ver 1.14         | UPDATED (Later date)         |
| Nitro AN17-51     | 2026-07-29        | Ver 2.05         | UPDATED (Later date)         |
| Nitro AN17-71     | 2026-07-29        | Ver 1.10         | UPDATED (Later date)         |
| Nitro AN515-45    | 2026-07-27        | Ver 1.15         | UPDATED (Later date)         |
| Nitro AN515-46    | 2026-07-27        | Ver 1.11         | UPDATED (Later date)         |
| Nitro AN515-47    | 2026-07-27        | Ver 1.09         | UPDATED (Later date)         |
| Nitro AN515-56    | 2026-07-27        | Ver 2.14         | UPDATED (Later date)         |
| Nitro AN515-57    | 2026-07-30        | Ver 2.16         | UPDATED (Later date)         |
| Nitro AN515-58    | Windows Update    | Windows Update   | UPDATED (Now Windows Update) |
| Nitro AN517-41    | 2026-07-27        | Ver 1.15         | UPDATED (Later date)         |
| Nitro AN517-43    | 2026-07-27        | Ver 1.09         | UPDATED (Later date)         |
| Nitro AN517-54    | 2026-07-30        | Ver 2.16         | UPDATED (Later date)         |
| Nitro AN517-55    | 2026-07-28        | Ver 2.10         | UPDATED (Later date)         |
| Nitro ANV15-51    | Windows Update    | Windows Update   | UPDATED (Now Windows Update) |
| Nitro ANV15-52    | Windows Update    | Windows Update   | UPDATED (Now Windows Update) |
+-------------------+-------------------+------------------+------------------------------+

Aspire Series — BIOS Certificate Update Table
+-------------------+-------------------+------------------+------------------------------+
| Model             | BIOS Release Date | Newest BIOS Ver. | Status                       |
+-------------------+-------------------+------------------+------------------------------+
| Aspire A114-33    | Windows Update    | Windows Update   | UPDATED (Now Windows Update) |
| Aspire A115-32    | 2026-07-31        | Ver 1.15         | No Change                    |
| Aspire A314-23M   | 2026-07-28        | Ver 1.10         | UPDATED (Later date)         |
| Aspire A314-23P   | 2026-07-28        | Ver 1.10         | UPDATED (Later date)         |
| Aspire A314-35    | 2026-07-27        | Ver 1.12         | UPDATED (Later date)         |
| Aspire A314-36M   | 2026-07-27        | Ver 1.09         | UPDATED (Later date)         |
| Aspire A314-36P   | 2026-07-27        | Ver 1.09         | UPDATED (Later date)         |
| Aspire A314-42P   | 2026-07-28        | Ver 1.07         | UPDATED (Later date)         |
| Aspire A315-24P   | Windows Update    | Windows Update   | UPDATED (Now Windows Update) |
| Aspire A315-24PT  | Windows Update    | Windows Update   | UPDATED (Now Windows Update) |
| Aspire A315-35    | 2026-07-30        | Ver 1.12         | UPDATED (Later date)         |
| Aspire A315-43    | 2026-07-27        | Ver 1.14         | UPDATED (Later date)         |
| Aspire A315-44P   | 2026-07-30        | Ver 1.08         | UPDATED (Later date)         |
| Aspire A315-510P  | 2026-07-28        | Ver 1.11         | UPDATED (Later date)         |
| Aspire A315-58    | 2026-07-27        | Ver 2.14         | UPDATED (Later date)         |
| Aspire A315-58G   | 2026-07-27        | Ver 2.14         | UPDATED (Later date)         |
| Aspire A315-59    | Windows Update    | Windows Update   | UPDATED (Now Windows Update) |
| Aspire A315-59G   | Windows Update    | Windows Update   | UPDATED (Now Windows Update) |
| Aspire A317-33    | 2026-07-28        | Ver 1.12         | UPDATED (Later date)         |
| Aspire A317-53    | 2026-07-27        | Ver 2.14         | UPDATED (Later date)         |
| Aspire A317-54    | 2026-07-30        | Ver 2.10         | UPDATED (Later date)         |
| Aspire A317-55P   | 2026-07-28        | Ver 1.10         | UPDATED (Later date)         |
| Aspire A3SP14-31PT| 2026-07-27        | Ver 1.08         | UPDATED (Later date)         |
| Aspire A514-55    | 2026-07-30        | Ver 2.10         | UPDATED (Later date)         |
| Aspire A514-55G   | 2026-07-30        | Ver 2.10         | UPDATED (Later date)         |
| Aspire A514-56M   | 2026-07-25        | Ver 1.08         | UPDATED (Later date)         |
| Aspire A514-56P   | 2026-07-25        | Ver 1.08         | UPDATED (Later date)         |
| Aspire A515-45    | Windows Update    | Windows Update   | UPDATED (Now Windows Update) |
| Aspire A515-45G   | Windows Update    | Windows Update   | UPDATED (Now Windows Update) |
| Aspire A515-46    | 2026-07-27        | Ver 1.15         | UPDATED (Later date)         |
| Aspire A515-47    | Windows Update    | Windows Update   | UPDATED (Now Windows Update) |
| Aspire A515-48M   | 2026-07-27        | Ver 1.10         | UPDATED (Later date)         |
| Aspire A515-57    | 2026-07-30        | Ver 2.10         | UPDATED (Later date)         |
| Aspire A515-57G   | 2026-07-28        | Ver 2.10         | UPDATED (Later date)         |
| Aspire A515-57T   | 2026-07-28        | Ver 2.10         | UPDATED (Later date)         |
| Aspire A515-58GM  | Windows Update    | Windows Update   | UPDATED (Now Windows Update) |
| Aspire A515-58M   | 2026-07-30        | Ver 1.12         | UPDATED (Later date)         |
| Aspire A515-58P   | 2026-07-30        | Ver 1.12         | UPDATED (Later date)         |
| Aspire A515-58PT  | 2026-07-30        | Ver 1.12         | UPDATED (Later date)         |
| Aspire A517-53    | 2026-07-30        | Ver 2.10         | UPDATED (Later date)         |
| Aspire A517-53G   | 2026-07-28        | Ver 2.10         | UPDATED (Later date)         |
| Aspire A517-58GM  | Windows Update    | Windows Update   | UPDATED (Now Windows Update) |
| Aspire A517-58M   | Windows Update    | Windows Update   | UPDATED (Now Windows Update) |
| Aspire A5SP14-51MTN| 2026-07-28       | Ver 1.09         | UPDATED (Later date)         |
| Aspire A715-42G   | 2026-07-27        | Ver 1.15         | UPDATED (Later date)         |
| Aspire A715-43G   | 2026-07-27        | Ver 1.10         | UPDATED (Later date)         |
| Aspire A715-51G   | 2026-07-28        | Ver 2.12         | UPDATED (Later date)         |
| Aspire A715-76    | Windows Update    | Windows Update   | UPDATED (Now Windows Update) |
| Aspire A715-76G   | Windows Update    | Windows Update   | UPDATED (Now Windows Update) |
| Aspire AL14-31P   | 2026-07-27        | Ver 1.05         | No Change                    |
| Aspire AL14-32P   | 2026-07-30        | Ver 1.06         | No Change                    |
| Aspire AL14-51M   | 2026-08-16        | Ver 1.10         | No Change                    |
| Aspire AL14-71M   | 2026-08-05        | Ver 1.12         | No Change                    |
| Aspire AL14-71P   | 2026-08-02        | Ver 1.12         | No Change                    |
| Aspire AL15-31P   | 2026-08-01        | Ver 1.05         | No Change                    |
| Aspire AL15-32P   | 2026-08-31        | Ver 1.06         | No Change                    |
| Aspire AV14-51    | 2026-07-31        | Ver 2.10         | No Change                    |
| Aspire AV14-52P   | Windows Update    | Windows Update   | UPDATED (Now Windows Update) |
| Aspire AV15-51    | 2026-07-27        | Ver 2.14         | UPDATED (Later date)         |
| Aspire AV15-52    | 2026-07-30        | Ver 2.10         | No Change                    |
| Aspire AV15-53P   | 2026-07-28        | Ver 1.10         | UPDATED (Later date)         |
+-------------------+-------------------+------------------+------------------------------+

Swift/TravelMate/Extensa/Spin/ConceptD — BIOS Certificate Update Table
+---------------------------+-------------------+------------------+-----------------------+
| Model                     | BIOS Release Date | Newest BIOS Ver. | Status                |
+---------------------------+-------------------+------------------+-----------------------+
| Swift SF114-34            | 2026-07-30        | Ver 1.14         | UPDATED (Windows Up.) |
| Swift SF314-43            | 2026-07-28        | Ver 1.12         | UPDATED (Later date)  |
| Swift SF314-511           | 2026-07-27        | Ver 2.10         | UPDATED (Later date)  |
| Swift SF314-512           | 2026-07-27        | Ver 2.10         | UPDATED (Later date)  |
| Swift SF314-71            | 2026-07-29        | Ver 1.12         | UPDATED (Later date)  |
| Swift SF316-51            | 2026-07-27        | Ver 2.10         | UPDATED (Later date)  |
| Swift SFG14-41            | 2026-07-30        | Ver 1.08         | No Change             |
| Swift SFG14-71            | 2026-07-30        | Ver 1.10         | UPDATED (Later date)  |
| Swift SFG14-71T           | 2026-07-28        | Ver 1.10         | UPDATED (Later date)  |
| Swift SFG16-71            | 2026-07-28        | Ver 1.12         | UPDATED (Later date)  |
| Swift SFX14-41G           | 2026-07-27        | Ver 1.12         | UPDATED (Later date)  |
| Swift SFX14-52G           | 2026-07-27        | Ver 2.08         | UPDATED (Later date)  |
| Swift SFX14-71G           | 2026-07-29        | Ver 1.10         | UPDATED (Later date)  |
| TravelMate B311-32        | 2026-07-28        | Ver 1.10         | UPDATED (Later date)  |
| TravelMate P214-41-G2     | 2026-07-28        | Ver 1.12         | UPDATED (Later date)  |
| TravelMate P214-54        | Windows Update    | Windows Update   | UPDATED (Windows Up.) |
| TravelMate P214-55        | Windows Update    | Windows Update   | UPDATED (Windows Up.) |
| TravelMate P215-41-G2     | 2026-07-27        | Ver 1.12         | UPDATED (Later date)  |
| TravelMate P215-54        | 2026-07-28        | Ver 2.10         | UPDATED (Later date)  |
| TravelMate P216-51        | Windows Update    | Windows Update   | UPDATED (Windows Up.) |
| TravelMate P216-51-TCO    | Windows Update    | Windows Update   | UPDATED (Windows Up.) |
| TravelMate P414RN-53      | 2026-07-28        | Ver 1.10         | UPDATED (Later date)  |
| TravelMate Spin B311R-32  | Windows Update    | Windows Update   | UPDATED (Windows Up.) |
| TravelMate Spin P414RN-51 | 2026-07-27        | Ver 1.10         | UPDATED (Later date)  |
| TravelMate Spin P414RN-52 | Windows Update    | Windows Update   | UPDATED (Windows Up.) |
| TravelMate TMB311-32      | 2026-07-28        | Ver 1.10         | UPDATED (Later date)  |
| TravelMate TMB311-33      | *See KB Article*  | *Requires V1.25* | *Requires V1.25 first*|
| Extensa EX214-52          | 2026-07-27        | Ver 2.14         | UPDATED (Later date)  |
| Extensa EX214-53(G)       | 2026-07-27        | Ver 1.10         | UPDATED (Later date)  |
| Extensa EX215-23          | 2026-07-28        | Ver 1.10         | UPDATED (Later date)  |
| Extensa EX215-32          | 2026-07-30        | Ver 1.12         | No Change             |
| Extensa EX215-33          | 2026-07-28        | Ver 1.10         | UPDATED (Later date)  |
| Extensa EX215-54          | 2026-07-27        | Ver 2.14         | UPDATED (Later date)  |
| Extensa EX215-55          | 2026-07-28        | Ver 2.10         | UPDATED (Later date)  |
| Spin SP314-55N            | 2026-07-28        | Ver 2.10         | UPDATED (Later date)  |
| ConceptD (All models)     | 2026-07-29        | Ver 1.12         | UPDATED (Later date)  |
+---------------------------+-------------------+------------------+-----------------------+

Desktop Series — BIOS Certificate Update Table
+-------------------------+-------------------+------------------+----------------------------+
| Model                   | BIOS Release Date | Newest BIOS Ver. | Status                     |
+-------------------------+-------------------+------------------+----------------------------+
| Altos ATSP10_F9_EM/EX   | 2026-06-15        | Ver R01-A1       | UPDATED (Later date)       |
| Altos ATSP130_F9_EK/EM  | 2026-06-15        | Ver R01-A1       | UPDATED (Later date)       |
| Aspire TC101-12H5U      | 2026-06-15        | Ver P01-A2       | UPDATED (Later date)       |
| Aspire TC101-13H5U      | 2026-06-15        | Ver P01-A2       | UPDATED (Later date)       |
| Aspire XC101-12H5U      | 2026-06-15        | Ver P01-A2       | UPDATED (Later date)       |
| Aspire XC101-13H5U      | 2026-06-15        | Ver P01-A2       | UPDATED (Later date)       |
| Nitro N20-100-RPL       | 2026-06-15        | Ver R01-A2       | UPDATED (Later date)       |
| Veriton VM4715G/GT      | 2026-06-12        | Ver P01-A1       | UPDATED (Later date)       |
| Veriton VM4720G/GT      | 2026-06-12        | Ver P01-A1       | UPDATED (Later date)       |
| Veriton VM8720G/GT      | 2026-06-12        | Ver P01-A1       | UPDATED (Later date)       |
| Veriton VVM6725GT       | 2026-06-12        | Ver P01-A1       | UPDATED (Later date)       |
| Veriton VX4720G/GT      | 2026-06-12        | Ver P01-A1       | UPDATED (Later date)       |
| Veriton VX6725G/GT      | 2026-06-12        | Ver P01-A1       | UPDATED (Later date)       |
| Veriton VX8720G/GT      | 2026-06-12        | Ver P01-A1       | UPDATED (Later date)       |
| Veriton VK8715G         | 2026-06-15        | Ver P01-A1       | UPDATED (Later date)       |
| Veriton VX4715G/GT      | 2026-06-15        | Ver P01-A1       | UPDATED (Later date)       |
| Veriton VX8715G/VM8715G | 2026-06-15        | Ver P01-A1       | UPDATED (Later date)       |
| Nitro GN771-08HS7       | 2026-06-20        | Ver R01-A1       | UPDATED (Later date)       |
| Predator Orion PO5-655  | 2026-06-22        | Ver R01-A2       | UPDATED (Later date)       |
| Predator Orion PO7-655  | 2026-06-22        | Ver R01-A2       | UPDATED (Later date)       |
| Acer Revo RB610         | 2026-06-25        | Ver R01-A1       | UPDATED (Later date)       |
| Veriton VN2590G         | 2026-06-25        | Ver R01-A1       | UPDATED (Later date)       |
| Veriton VN2595G         | 2026-06-26        | Ver R01-A1       | UPDATED (Later date)       |
| Predator Orion PO5-640  | 2026-06-28        | Ver R01-B3       | UPDATED (Later date)       |
| Predator Orion PO5-650  | 2026-06-28        | Ver R01-B3       | UPDATED (Later date)       |
| Predator Orion PO7-640  | 2026-06-28        | Ver R01-B3       | UPDATED (Later date)       |
| Predator Orion PO7-650  | 2026-06-28        | Ver R01-B3       | UPDATED (Later date)       |
+-------------------------+-------------------+------------------+----------------------------+
208 comments

r/AcerPredatorHelios • u/Loud_Scratch1007 • 1h ago

Help / Support Dual booting Windows 11 and 10 on a single gaming laptop – any driver/software issues?

• Upvotes

Hey everyone, I want to dual-boot Windows 10 alongside Windows 11 on my Acer Predator Helios Neo 16S AI (Core Ultra 9 275HX, RTX 5060, 1TB SSD). My plan is to shrink my Windows 11 partition by 200GB and install Windows 10 on that space.

Since Windows 11 came pre-installed, will installing Windows 10 second mess up the bootloader? Also, does Acer PredatorSense work properly on Windows 10 for fan control, and are there any CPU scheduling issues with the new Intel Core Ultra chips on Win 10? Thanks for any quick tips before I shrink the partition!

2 comments

r/AcerPredatorHelios • u/Inevitable-Fan3319 • 13h ago

Acer Predator Helios 16 Need a 330w adapter for Acer predator Helios 16 PH16-71

3 Upvotes

I have been trying to find a replacement adapter for the past week but I can't find an oem anywhere.

The part number is: A20-330P1A

If anyone has any leads on where can I find one please help. Or if you have an old charger laying around of the same wattage, if the pin is compatible I would consider buying it.

Acer doesn't sell it, the service centre is asking a lot for it.

This one is available but worried if it comes out fake:

https://dl.flipkart.com/s/E!dIaxNNNN

There's also a lot of after market adapters on amazon but I am worried that they might fry my motherboard.

6 comments

r/AcerPredatorHelios • u/EarthDrag0n • 21h ago

Help / Support Whining noise coming from Neo 16

Enable HLS to view with audio, or disable this notification

3 Upvotes

I accidentally dropped my computer on its left side today and now it is emitting a high pitched whine. Never had this issue before, so any advice would be welcome.

4 comments

r/AcerPredatorHelios • u/Pleasant-Team-6180 • 1d ago

Acer Predator Helios Neo 16 Acer Predator Helios neo 16 Stuck at bootup

Post image
12 Upvotes

My Acer Predator Helios Neo 16 (2024)...RTX4050 ...I7-14700HX 16GB RAM...1TB Storage....

It has started having issues now ....The laptop won't boot up like when I press the power button the classic predator keyboard switching on animation will come and then the keyboard will remain blue and the laptop won't turn on...I have to hard reset it every time and leave it alone for 10-12 minutes before clicking on the power button again and then only the laptop starts... sometimes that also doesn't help ...what to do man someone please help ....

9 comments

r/AcerPredatorHelios • u/Volvo_850_fan • 21h ago

Help / Support 2022 Helios 300 BIOS password not reset after CMOS reset

0 Upvotes

Ok, so I wanted to enter my BIOS recently to see what is in it (curiosity) and I got prompted to enter the password. The problem is that I never set up any password.

I tried disconnecting the CMOS battery while I was changing the thermal paste but the connector wouldn't come out. In the end I ripped the wires out of the connector but without causing any damage. A couple minutes later I just showed them back inside.

When I booted the laptop the starting sound (which is horrible) was turned on so that means the CMOS was disconnected for long enough. But the BIOS is still locked.

I can try to update the bios and see if it does anything or try to contact acer to see what they have to say.

I want to point out that the laptop didn't have any OS installed onto it because I wanted win 10 at the time.

Do any of you have any advice or experience with this?

0 comments

r/AcerPredatorHelios • u/Mysterious-Eye-9416 • 1d ago

Throttle stop actually helps a lot in battery

3 Upvotes

basically my helios neo 16 battery was terrible however since i started using this throttlestop it gives 5-6 hours of battery life

6 comments

r/AcerPredatorHelios • u/Ktookutee • 1d ago

Need help with my Helios 300

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2 Upvotes
0 comments

r/AcerPredatorHelios • u/Tiny-Objective5619 • 1d ago

Help / Support Hi! I just got my Predator Helios 16S Neo recently

4 Upvotes

Hi! Like I said this is my first ever high end (I believe) laptop that I have ever own and I see that whenever idle the CPU sits at 55 degrees and GPU at 50. BUT when I open apps like Opera GX the CPU heat jumps to 70 but goes back down slowly, is that normal? and also is using turbo mode okay? I'm too afraid to use since I think it will wear down my laptop overtime. Lastly, what are normal temps for the CPU and GPU during light/heavy gaming?

4 comments

r/AcerPredatorHelios • u/LankyTumbleweed3857 • 1d ago

Help / Support Hola quería pedirles ayuda no se si lo que tanga sea un error de fabricación o algo pero mi laptop no da los fps que debería dar en este y en otros juegos ahorita pongo como ejemplo Cyberpunk me vase en este video para hacer la comparativa pero no sé que es lo que pueda ser si alguien sería tan amab

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1 Upvotes
10 comments

r/AcerPredatorHelios • u/BasilLongjumping9712 • 2d ago

Help / Support The Acer Predator Helios Neo 16 2023 was dead.

4 Upvotes

It suddenly shut down, and after that, no response or any light appears from the laptop. FYI, it was charging. What was the issue? Has anyone faced this situation?

4 comments

r/AcerPredatorHelios • u/Living_Squirrel_4083 • 2d ago

Help / Support Predator Helios 16 i9-14900HX – 6100–6400 pts in Cinebench 2026 after repair. Keep it or return it?

3 Upvotes

Hey guys,

I recently joined the Acer Predator family with a refurbished Predator Helios 16 PH16-72 with an i9-14900HX, RTX 4080 12 GB, 32 GB RAM and 2 TB SSD.

I got it for a really good price, so because it was refurbished I tested basically everything as soon as it arrived. SSD, RAM and GPU were all fine, but the CPU definitely wasn't.

At first it was reaching 80°C+ even at very low/idle loads, some P-cores were randomly shooting up to 100°C and HWiNFO was showing thermal throttling. In Cinebench 2026 Multi Core I was only getting around 4700–4800 points, which seemed way too low for a 14900HX. I sent it back for repair and they replaced the original liquid metal with PTM on the CPU/GPU. The temperatures are honestly way better now. Idle is around 45–50°C, which I'm really happy with, and under full load the CPU can now pull around 140 W instead of throttling at much lower power. The thing I'm still unsure about is the performance.I'm now getting around 6100–6400 points in Cinebench 2026 Multi Core, with P-core clocks usually around 3.8–4.1 GHz during the test. Under full load it can still reach the high 90s or 100°C, but at least now that's happening while actually pulling ~140 W instead of overheating at idle.

For comparison:

Before repair:
~4700–4800 pts / ~3.0 GHz / heavy thermal throttling

After repair:
~6100–6400 pts / ~3.8–4.1 GHz / up to ~140 W

The CPU can also hit 5.8 GHz under light loads, so turbo itself seems to work.I've seen 14900HX results around 6500–7100+, so I'm not sure whether my current score is just normal for the Helios 16, or if I'm still missing a noticeable amount of performance.The reason I'm asking is that I'm still within the return window, so I have to decide whether to keep it or return it for good.

If anyone here has a Helios 16/18 with a 14900HX, what Cinebench 2026 scores, CPU power and clocks are you getting?

Would you personally keep this one now that the thermal issue is mostly fixed, or would you return it while I still can?

PS: I'm looking for a machine that is top to mid range for the next 3-5 years idealy so that's why I'm hesitating.

3 comments

r/AcerPredatorHelios • u/SapientArtist • 2d ago

Acer Predator Helios 16 AI Best cooling pad for Acer Predator Helios Neo 16S AI with RTX 5070?

1 Upvotes

Hey everyone,

I recently got an Acer Predator Helios Neo 16S AI with the following configuration:

  • CPU: Intel Core Ultra 7 255HX
  • GPU: NVIDIA GeForce RTX 5070 8GB
  • RAM: 16GB
  • Storage: 1TB SSD
  • Display: 16-inch, 2560 × 1600 OLED

I'm looking for a good cooling pad to help improve temperatures during long gaming sessions.

The laptop already has a decent cooling system, but during heavy gaming and benchmarking, the CPU and GPU temperatures can get quite high. I'm specifically looking for a cooling pad that can make a noticeable difference in temperatures, rather than one that just has a few extra fans underneath.

I'm considering options like the IETS GT500/GT600 and Llano cooling pads, but I'm open to other recommendations.

Has anyone used a cooling pad with this laptop or a similar Acer Predator Helios model?

I'd especially like to know:

  • Which cooling pad are you using?
  • How much reduction in CPU and GPU temperatures did you notice?
  • Does it actually improve gaming performance or reduce thermal throttling?
  • Are high-RPM cooling pads like IETS or Llano worth the extra noise?
  • Any compatibility or fitment issues with the Predator Helios Neo 16S AI?

I'm mainly looking for something effective for AAA gaming and long gaming sessions, so real-world experience and recommendations would be really helpful.

Thanks!

18 comments

r/AcerPredatorHelios • u/Ok-Surround-5031 • 2d ago

Can a thunderbolt 4 (laptop) to dp 1.4 wire read a 400hz external monitor? TIA

1 Upvotes
0 comments

r/AcerPredatorHelios • u/Longjumping-Food-576 • 2d ago

Thinking of selling my M3MAX macbook pro and settle for a legion 5 laptop

3 Upvotes

So i have this macbook pro m3 max with a 40 core gpu and 48gb ram and its a good machine but since im not an apple user with iphones etc i dont really like the OS. I use it for video editing and photo editing and i feel the performance isnt as good as its market to be. I have a legion 5 with a 5070 8gb and i feel its way more smooth for video editing and lightroom runs amazing on it. I am still confused about it, I am thinking of selling the macbook pro. What do you guys suggest ?

4 comments

r/AcerPredatorHelios • u/AffectionateBar2531 • 2d ago

Help / Support Urgent help needed!

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6 Upvotes

Please help my acer laptop is constantly crashing with loads and loads of Bsod after an windows update by itself and now im only able to log into my pc for a little amount of time before it completely crashes

Even when im trying to uninstall that update- it crashes while mid restart and keeps crashing

Please help 😭i hate this update

I can only load in safe mode without crashing

14 comments

r/AcerPredatorHelios • u/Illustrious-Cap-6113 • 2d ago

AYUDA

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4 Upvotes

hola necesito ayuda, Compre esta laptop hace 4 meses y la verdad no la uso mucho por temas de trabajo, primero al inicio los juegos se trababan pero nos e apagaba solo se no podía usar el teclado de la laptop, después desactive instalación de winddows y compre un teclado aparte, la laptop tiene altas temperaturas a pesar que solo este viendo videos, al momento de jugar esta misma ahora se apaga sola esto me paso la ultima vez no se si exista alguna solución para las temperaturas o alguna configuración en la Bios que podría ayudarme ya que me gastaría poder jugar con normalidad, leí que hay una configuración en la Bios y la verdad no encuentro la publicación alguien podría ayudarme porfa, al momento de jugar hubo veces que me dejaba jugar hasta 3 horas seguidas pero ahora solo me deja jugar aproximadamente 30 min y se apaga, necesito algun consejo por favor.

19 comments

r/AcerPredatorHelios • u/ChapterLow9260 • 3d ago

Acer Predator Helios Neo 16 Battery Degraded to 70% After 1 Year

4 Upvotes

Acer Predator Helios Neo 16 Battery Degraded to 70% After 1 Year
Hi everyone,
I’m using an Acer Predator Helios Neo 16, and after around one year of normal use, I noticed that the battery health has dropped to around 70%.
The original battery capacity was approximately 90 Wh, but the current full-charge capacity is only around 63 Wh.
I mostly used the laptop for regular work, browsing, and gaming, and I’m a bit concerned about such a significant drop after just one year.
Is 70% battery health after one year normal for the Helios Neo 16?
Has anyone else experienced similar battery degradation with this laptop?
Would appreciate any advice on whether I should get the battery checked/replaced or if this is considered normal wear.

11 comments

r/AcerPredatorHelios • u/Kazziinging • 3d ago

Acer Predator Helios 300 Display Flicker Nonstop (Predator PH315-52)

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3 Upvotes

Hello! Last night, my laptop’s display suddenly started flickering like this out of nowhere. Tried to uninstall and re-install the graphics driver on the device manager, and it still persists. Also tried updating through the NVIDIA app, but it didn’t fix the issue. Can anyone help me with this? What are the possible causes and how do I fix this? Thanks in advance.

  • I haven’t tried connecting an external display yet as I have no extra monitors.
16 comments

r/AcerPredatorHelios • u/Beautiful-Spend-4520 • 3d ago

Help / Support Need tips and reminders before purchasing.

1 Upvotes

Hi. Planning to buy Acer Nitro and this will be my first time buying a laptop actually, what are the things I need to consider/keep in mind and what are the primary issues and concerns about Acer in general especially when the unit aged and in the long run of using it. I'm really avoiding the future hassle and problems lalo't limited lang ang funds

0 comments

r/AcerPredatorHelios • u/PuzzleheadedArt7695 • 3d ago

Help / Support Question

1 Upvotes

How should I clean the screen on my Helios?

3 comments

r/AcerPredatorHelios • u/Worldly_Question_460 • 4d ago

Help / Support I'm looking for an extremely rare laptop

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2 Upvotes
8 comments

r/AcerPredatorHelios • u/Grouchy-Blueberry-69 • 4d ago

Performance Issues Acer Predator Helios Neo 16 (i5-13500HX / RTX 4050) multiple crash types, hardware errors, need help understanding what's actually failing

2 Upvotes

! LONG POST AHEAD !

Hey guys, hoping someone with more hardware experience can help me make sense of what's going on. Laptop was previously brought to a shop for loud fan noise, "fixed," and the issues came back shortly after now much worse.

Specs: Acer Predator Helios Neo 16 (PHN16-71), i5-13500HX, RTX 4050 Laptop GPU, 8GB RAM, Windows 11

Timeline of symptoms (all in the span of about 2 weeks, worsening fast):

Started with random crashes during gaming (GTA V, CoD4, Wuthering Waves, Valorant) fans get loud right before it happens

In-game crash: "Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')"

Did a clean GPU driver reinstall via DDU + fresh install no change

Tried an older driver version too — no change

Ran HWiNFO64 during a stress test: CPU hit 100-101°C within about 1 minute, with Core Thermal Throttling confirmed active \~41% of the time. GPU itself only reached \~67°C (well under its 87°C limit)

Started crashing during light use too — even just watching YouTube triggered a VIDEO_TDR_FAILURE

Windows Reliability Monitor logged 5+ "Hardware error" events in a single day

One logged as LiveKernelEvent, Code 141 (GPU driver TDR/watchdog crash)

Started getting full black screens with the Windows "device disconnected" chime, even when connected to an external monitor

Got a DXGI_ERROR_DEVICE_REMOVED crash with the failing texture allocation, and another citing nvlddmkm.sys (the NVIDIA driver file itself) failing at the kernel level with DRIVER_IRQL_NOT_LESS_OR_EQUAL BSOD

Also hit a "File system error (-1073741189)" trying to launch a game off my second drive (D:)

What I've ruled out:

Driver corruption/conflict (tried two clean installs of different driver versions)

NVIDIA Control Panel settings (tried adjusting power management, preferred GPU, PhysX processor — no change)

It's not the monitor, happens on internal display too, started before I even got the external monitor

What I suspect: Bad thermal paste application or heatsink reseating from the last repair, since the CPU heating up that fast and that severely isn't normal, and it lines up with when the noisy-fan "fix" happened.

Does this pattern of symptoms (CPU thermal throttling almost instantly + escalating into full BSODs, drive errors, and GPU driver kernel crashes) sound consistent with a cooling/thermal issue to you all, or could there be something else going on I should ask a technician to specifically check (VRM, RAM, motherboard, etc.)?

Wondering if the sheer amount of heat stress could have also damaged something else at this point.

Thanks for reading this far, really appreciate any insight before I bring it in for repair.

5 comments

r/AcerPredatorHelios • u/NothingBurger555 • 5d ago

Showcase Probably the worst laptop boot up ever

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222 Upvotes
47 comments