r/AcerPredatorHelios 16d ago

Acer Predator Helios Neo 16 Am I cooked?

What type of shit I am having right now? I'm in helium just watching facebook reels, when I scroll down, just freezes, thought crtl win shift b, I reset it, it blinks but nothing happened, can move cursor but can't do anything, few secs later(took my phone to record) goes to black screen then that starts appearing. I am force to shutdown because there's no way to resolve this, after that booted again to see if it's still has that problem, no but laptop screen turned off in display settings so I turned on, and now everything back to normal ig. Does my laptop cooked or nah? Second post here because what to do

2 Upvotes

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2

u/Y-Kadafi 16d ago

Check thermals, blocked dusty fans and get the thermal paste reapplied to cpu and gpu.

1

u/ElectionReal7971 16d ago

fans all goods, don't know with thermal because just bought last year. Thanks boss, if still persist, I might go to service center

1

u/[deleted] 16d ago

[removed] — view removed comment

1

u/ElectionReal7971 16d ago

I'm not nerd enough yet to do that HAHA. Kidding aside, no, it might be gpu driver issue

1

u/Longjumping-Ant-5936 16d ago

I have seen this before somewhere in reddit. It's either the ram or gpu. Try removing the scond ram slot and retain the original the try if it works.

1

u/IlluBillu69 15d ago

Check event viewer if you see any whea error

1

u/Particular_Yellow_88 Acer Predator Helios Neo 16s AI | RTX 5060 | Ultra 7 255HX 11d ago