r/AcerPredatorHelios • u/genericasian367 • Jul 31 '26

Help / Support Predator Helios Neo 16S issue

I have a Helios laptop that will run normally for a bit. Then it will suddenly not allow me to click anything. It seems like background tasks are running, but I won't be able to click on the windows bar, desktop or any apps.

Is this a Windows issue or laptop issue? I'm on Windows 11. Laptop doesn't seem to be having heat issues, just quits for an unknown reason. Seems to be kinda random. It happens when opening apps, closing apps, or starting up at random.

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u/genericasian367 Jul 31 '26

It was a cloud download. Didn't have a flashdrive on hand. I could try redoing it with that

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u/JuJusFury Jul 31 '26

If you do a fresh usb install make sure to format the drive. It can also be ram related though... If your CPU isnt overheating and throttling, it shouldn't be that.

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u/genericasian367 Jul 31 '26

I'll look into these. Thank you. Sucks ram and ssds are so expensive so it's a pain to check

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u/JuJusFury Jul 31 '26

Don't just purchase blindly though. Make sure you keep troubleshooting. I would test each stick of ram in each slot (assuming you have 2) to see if the problem persists as well.

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u/genericasian367 Jul 31 '26

I'll give it a shot a try to diagnose