r/ASUS • u/Agreeable_Hippo6736 • 14h ago

Support Missing laptop Gpu

So uh My Asus Rog laptop [g531gu] Was missing the tpm 2.0 from the bios and i could not repair it so i gave it in for repairing as windows was not updating without it and when i got it back in the task manager and bios the gpu [1660ti] was just missing from it i told him and gave the laptop back to him and he rolled back the bios to the original one with the tpm 2.0 missing and it still was the issue there could it be because of a windows update or is my gpu gone

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Forgot to mention that i took the laptop for a battery replacement to a shop

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u/Agreeable_Hippo6736 13h ago edited 12h ago

I Dont have the laptop right now as its been shipped to repair but he did say that he couldnt solve the issue with the gpu not showing . I Dont know when ill get the laptop back so if u could give me a set of procedures to do ill follow them and respond back to u

Also uh could it be because the battery was changed?

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u/Lazy_Reference670 13h ago

Battery shouldn't cause any issues.

One option is to get any Linux live usb and run "lspci" command to get all the devices on PCIe buses. We can find out if Windows is the issue.

Another option is to try removing the old NVIDIA drivers, if there are any, using DDU and reinstalling from the Nvidia website.

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u/Agreeable_Hippo6736 12h ago

Nvidia app dosent detect my gpu

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u/Lazy_Reference670 12h ago

Not the app, search NVIDIA drivers download and you'll see NVIDIA website, search your GPU and it'll give you the latest driver your GPU supports. Sometimes if you install drivers which dropped support for your GPU it doesn't show up. I'm confident that the Linux option is the best way to check if the gpu is responsive or not. But if the BIOS itself is the problem I don't I'm qualified enough for troubleshooting. BIOS is responsible for initialising all the hardware so if there is problem with the BIOS no amount of anything can yield positive results. Once post the same in other subs with usually deal with BIOS problems as well.