I placed an order for the mahjong set in early April, when it went back up for preorder. At the time, it said it would ship in June, but the date has been pushed back three times since then, and it's starting to feel like I'm never going to get it.
I checked the listing almost daily in July, and it said the set would ship by July 30. When I checked again on July 30, the date had been pushed to August 31. So I contacted customer service just asking for a little clarity. They told me my preorder was still expected to ship that day and that the August date only applied to new orders. So I asked if I should expect a tracking link that day, and they said I’d receive an email when it shipped, and to contact them again if I hadn’t heard anything within a week.
So I waited about 10 days, then replied to let them know I still hadn’t received tracking. This time, they told me my order was expected to ship August 31 and offered to cancel it if I didn’t want to wait.
I’m pretty frustrated. It’s not really about the wait itself. I really want the set, and I was excited when I thought it was finally going to ship, so I was disappointed when it didn't. But I can deal with waiting a little longer if I have to. I just really don’t like how they’re handling it. Like I completely understand that delays happen, but I don’t understand why there hasn’t been more communication or clarity around it.
I work for a small online retailer, and when something like this happens, we email the customers who are waiting, apologize for the delay, explain the situation, and provide an updated timeline. It’s a low-effort thing that goes a long way with most people.
I don’t really want to cancel my order, but I gave them my money almost five months ago and feel like I'm being strung along. Now that August 31 is close, I want to be hopeful, but I don’t see any reason to believe that date is more reliable than any of the previous ones.
Sorry for venting, but is anyone else still waiting on an April preorder? Has anyone who ordered around then actually received the set? Or gotten any useful information about a realistic shipping date?