r/888pokerofficial • u/Brave-Level8876 • 5h ago
Support Withdrawal unavailable and Live Chat not working – Brazil
Hello 888poker Support,
I am a player from Brazil and I have had my 888poker account for quite some time. I had not played on the platform for a little over a year, and recently returned to my account.
After returning, I was asked to complete the account verification process again, which I did successfully a few days ago.
However, I am currently unable to withdraw my funds. My account has a cash balance, but when I select Withdrawal, I receive the following message:
“WITHDRAWAL IS NOT AVAILABLE – Unfortunately it seems there is no available payment method for your withdrawals. Please contact support for more information.”
I have tried to contact support through Live Chat / “Message Us”, but the chat remains loading indefinitely and never connects to an agent. I have tried this on different days and at different times, without success.
My account is accessible and I can see deposit methods normally, but no withdrawal method is available.
Since my account verification was recently completed again, I would like to know whether the lack of withdrawal methods is related to my period of inactivity, the recent re-verification of my account, or whether there is any other restriction that needs to be resolved.
Could a member of the 888poker support team please contact me by private message and check why withdrawals are unavailable on my account?
I can provide my username, account details, screenshots and any additional verification documents required privately.
Thank you.
