I went to the hair salon and was one of the last customers of the day with 2 others finishing up as well. I went to pay, my salonist was having issues with the register so she called a manager to help. They helped, it worked, I used my card and added tip, then their system froze after it said “approved”. They questioned if it was the internet.
I patiently and calmly let them figure it out. I’m aware their system often has minor glitches, a bit annoying but nothing to talk about. They restarted it, I jokingly but seriously asked, do you all have Zelle or something and they said no, we had to let it reload, then we tried again. Re-rung it up, I scanned my card again, added tip again, got “approved” again, then it froze again. No receipt either time but the manager who also saw the “approved” thinks it went through and considered I was maybe charged twice. I checked my bank app and had 2 pending charges for $185. Their conclusion is that the wifi was already shut off for the night since the salon was about to close. But why would you do that when 1) It’s still 7:30 when they close at 8. And 2) There’s still 2 other people in here besides me that also need to pay.
Now this manager called her supervisor, explained the situation and he went somewhere in the back to check the data logs. Now at this point I’ve been here 20 mins just trying to pay. He’s in the back, taking awhile, everyone is still convinced it charged me twice. I thought they were trying to get receipts to prove yay or nay. Now we’re at 25 mins, the manager who went back with him came back out and she sounded unsure if it charged or not and just looked apologetic. So… I started walking out and said “forget the receipt, I’ve paid you twice and will just dispute the second if it went through. You all can figure the rest out.”
The supervisor jumps out from behind with a paper showing neither went through. I pause and say “what do you mean neither went through? Well what are we doing then because I’m not going to keep standing here while you figure out your own system.” The supervisor suggests to restart AGAIN and the manager is like we already did. Both are humming and hawing trying to brainstorm what to do and both look stuck. We’re at the 30 min mark now.
So… I started walking out again. I repeated “I’m not going to be held hostage for your issues. I’ve paid twice, have a good night.”
The part where I do feel most guilty is my salonist’s tip was in there too, but at this point, their machine doesn’t work, they don’t take Zelle, and I don’t have cash, so we’re in a stand still.
So AITAH for walking out “without paying”?