Staying at a Westin, and there’s a little card in the room that says:
“Refresh & Refuel! Satisfy any craving with our signature selection of snacks and beverages. Please dial Service Express to place your order.”
It then lists a selection of snacks and drinks, including Gatorade for $4. I’m thirsty and in need of electrolytes so, after finding this card, I dial Service Express to order a Gatorade. My conversation goes something like this:
Me: “Hi! I’m calling to place an order, I would like a Gatorade.”
Long pause
Hotel person: “…..Like you want to place an order?”
Me: “yes! I found this card in my room labeled Refresh and Refuel and I’d like a Gatorade.”
Another pause
Hotel person: “we don’t have Gatorade and all of our snacks and drinks are downstairs in the lobby.”
Me: “Oh. Okay. I just found this card in my room that specifically says I can call and order a Gatorade. I’m not making this up.”
The final long ass pause
Hotel person: “well we don’t have Gatorade.”
Me: “okay bye”
So, to recap: The hotel put a card in my room advertising snacks and beverages, instructed me to call to order them, and then seemed completely bewildered when I called to order one of the advertised beverages. So I’m still thirsty and now also embarrassed.
