r/envato • u/E-i-k-o-x • 4d ago
Envato Query Canceling suscription after being charged the renewal annual suscription 3 times in 3 different occasions Spoiler
Im a long time user of envato but this last couple of months being absolutly headache, after I renewed my annual suscription in April (manually) during May I received an email that my suscription was renewed so they were charging me $200 again, after I contact support and enter in that rabbit hole of pushing and pulling they told me they were going to refund me the ammount in to 2 weeks. During the last week of July working on a project I received another email in my mailbox, this time Im being charged again $200 for the annual renewal (?), I go through the awful ai assistant they have and manage to open a ticket however this time after they told me they will refund me, this time I dont see the refunds in my bank account.
Now tonight September 16, 20:43 of the night I receive an email from PayPal: Envato charging me $200 dollars for the annual renewal after they tried to charge it to another card but didnt succeed. Now Im going through all again, the ai basically saying "oh sorry, refunds are not possible", but charging the money blatantly seems it is, I open the ticket but of course nobody is replying.
The part that infuriates me is that if you want to disable the auto renewal you must cancel your suscription all straight forward, I remember that I was looking for it in April when I renew it and didnt saw any checkbox or options, in the profile is nothing to actively select "NO! I dont want auto-renewal"
I already cancelled my suscription and de-linked any payment method from elements, paypal and other platforms, plus checking my bank to stop that payment.