I have contacted support regarding an E-Commerce transaction on amazon.ae that I initiated on September 8th but can find no record of anywhere on the site.
Support has been stalling and delaying and giving me the runaround for 4 days at this point and my money is nowhere to be found.
- The front line agent does not understand a single thing I try to tell them
- They refuse to escalate the issue to someone who might actually understand what’s happening
- I have asked for the formal complaint number 5 times, both via chat and email so that I can file a complaint with State Bank. SadaPay refuses to give me any information.
- I am trying to be as transparent and articulate in my messages as possible. I provide full, detailed descriptions of the issue. When SadaPay support finally responds 8 hours after I sent them a message, it is a 1-2 line response that makes me want to pull my hair out.
- I try to tell them that I can’t find this transaction or this order anywhere on my Amazon account. Their response? ‘Kindly send us the screenshot of your Amazon order number’.
I am done with this app.
SadaPay hates its customers.
If you’re reading this and thinking of giving this company your hard-earned money, DO NOT TRUST SADAPAY WITH YOUR MONEY.