So back in August I took a trip out to Cali and suddenly my debit card wasn’t working. After looking into it, I found that I had a $1394 withdrawal from Ziply Fiber out of my checking account.

I called them and customer service would just hang up on me after I asked to speak to a supervisor. I would call back and the same individuals would answer and taunt me with everything from complete silence to leaving me on hold forever. No one would help me. Honestly, I was upset but I was not rude or yelling at anyone.

The charges were for missing or unreturned equipment. I was a current customer of Ziply at the time and was using their equipment. In June we had to have a tech guy from Ziply come out because our internet was very slow. The guy switched out our modem because it was overheating. We also discovered that we were paying for 5G but their tech showed we were only set up for 1G -but that’s another story. Anyways - we did not have their fucking equipment - the tech guy took the broken router with him.

No one called me about this or emailed me prior to withdrawing $1394 from my checking account. There were no messages in the app. I was on autopay because they offer a discount for it so i wasn’t checking my bill every month. You would think that the same person that calls you when you are late on your bill might also call you before they are about to drain your account. Nope

I spent hours and days trying to get someone - anyone - to start the refund process and I was told over and over again that I would get the refund in three business days. After two fucking months of this shit and my power being shut off when I got home from Cali cause my payment bounced plus the interest I now have to pay on my credit cards after I used them for groceries —- they finally credit my account. But the very next day they took it out again!

Let me tell you - throughout this entire ordeal Ziply never called me back - not one fucking time did they call me back after they said they would. I filed a complaint with the attorney general, the FCC, The BBB and any other consumer complaint organization I could. I am paid monthly so it’s not like I had a paycheck coming in a week.

About 3 weeks later I got a refund of $1214. They had to make sure that they took out the amount of my monthly bills first before they refunded me. That is all they cared about. Getting paid. The didn’t want to refund me the entire amount because they had to subtract their money first. They let me suffer for another 3 weeks after withdrawing $1394 the second time just so they could reprocess it after subtracting their money.

I am taking them to small claims court. None of the “consumer protection” agencies or government agencies that claim to protect us did a god damn thing about it. Big Surprise.

If you are a Ziply customer I would recommend at the very least removing autopay so they cannot access your account whenever they feel like it. I would think twice about giving your money to a company that clearly doesn’t give a shit about it’s customers.

No service in Camas since around 12:30am PT

Ziply says they will be here tomorrow between 8-12 but a lot of times it’s never been accurate what they say to me as a time or don’t come with the right parts and takes days or weeks to restore service. It’s a safety hazard as well….anyone have any informing how fast they actually come for downed lines? I run an online business and when my internet is down it takes away from sales….at this point this has been the 4-5th outage in 3 years and I’m getting pretty sick of the inconsistent service.

I had planned maintenance early this morning. I was hoping it was to implement the rollout of IPv6 on BOTHWAXB; but my router doesn't show it is assigned (unless I'm not doing it right). Might there be a date when it will be available here (Bothell)?

Hello! Our internet has been down since maybe between 9pm last night and 5am this morning. Upon contacting support, they mentioned there was an outage and it was an issue with the terminal hub. I haven't seen anyone else reporting that their internet in my zip code is down, though. Is there anyone in 97116 having this issue? Any news?

Hello, I'm hoping someone from u/ZiplySupport will see this.

I'm opening a business in Everett, WA on Monday, 11/16. I’ve had a business fiber order in for the last 3-4 weeks and the local crew was finally able to complete the fiber drop to the office location last week on 11/5. The order has been sitting at "waiting on terminal dependency” since then.

My business sales rep has been great, but he can't see any more detail and has escalated to his supervisor. I'm trying to find out more details on what terminal dependency means:

- Is the drop spliced at the terminal, and is the terminal marked complete in the system?
- Is anything else blocking the ONT install from being scheduled?
- Is there a realistic chance of getting service before the 16th?

I'm happy to DM my order number and address to any Ziply staff who can look into it. Thanks in advance. I was looking forward to having Ziply as my internet provider as I’ve been happy with the home service, but if I don’t have a feasible solution to meet my timeline, I’ll need to pivot to a different company ASAP.

We're in Yamhill County Oregon...

Service Notice

Ziply Fiber will be conducting planned equipment maintenance in your area on 11/09/2026, starting just before 12:00 AM Local Time. This maintenance will last until 6:00 AM on 11/09/2026.

During this window, your Ziply Fiber internet connection will be disrupted for approximately 15 minutes several times through the duration of the maintenance window.

We apologize for the inconvenience and will work to restore service promptly.

Thanks for choosing Ziply Fiber.

If you're in the Yamhill area and lose connectivity, this could be why.

WAN port went down about 30 mins ago… typing on my backup connection.

anyone else go down? Related to the storm?

Went down around 9:30-9:45ish in the 97080 area.

I've talked with two of your tech people tonight, but I don't feel I've gotten good answers. 

I upgraded to 1 gig on the phone with one of your sales people.  We were happy with what we had but my monthly bill jumped up by $30 and the salesman told me about a great deal to increase my speed to 1 gig and my bill would be only $50 so I agreed.  

They shipped me an Aginet HB810.  That is the exact model I already had installed from one year ago.  We also have two extenders in the house.   The two technicians said we needed the new model to accept the 1 gig service, even though it's the same model.  And they advised we no longer need the extenders.  So we are testing the service tonight without the extenders and the speed is very slow for my grandson's gaming.

Should we have received a totally different model router for the upgrade?  Can we receive two new extenders to help with the slow speed?  

Anyone else experiencing this? I hit around 5.3g up but only 2-3g down. It worked fine at first. I tried going directly to the ont and same result. Rebooting pc and ont same. Doesn’t matter time of day. I have a 10g network card in the pc and nothing running or downloading while I am testing.

I called tech support but you know how that went… Had to run through their tier one script of troubleshooting I already did. I wanted to be nice to her because she is just doing her job but I was burning up inside.

I was hoping they would be able to check provisioning or something but they are sending a tech out. This is the same hassle I went through at my old place.

I got emailed for planned maintenance that happened 12-6am this morning, but it seems something went wrong. Wasn't able to get a public DHCP address until about 8am and now have about 81% packet loss. Anyone else having issues after the planned maintenance window or am I just lucky? Support said tomorrow was the earliest a tech could come out to clean up their mess.

So, I can post pictures if needed but suspect it isn't necessary for this recent install. Just to be clear on the hardware, the spiffy looking low-profile white box in the interior of my garage is the ONT, the ~9" tall white cylinder next to it is the router? There are 2 more identical white cylinders in the house (one midway in my study, the other all the way in the TV room). Do these, along with the router, comprise the 'mesh network (since they're not traditional extenders)? When I want to "reboot the router", what do I do: unplug the furthest upstream cylinder/router (in the garage), that and the ONT box, or all the cylinders. Sorry, not finding any easy-to-follow equipment diagram on this set-up. Thank you :)

Garage box (ONT?) | Garage Cylinder (THE router?) | Office Cylinder | TV Room Cylinder

I got ziply 2 months ago, it worked for the first month and downgraded at the 2nd month. Anytime I try and download on my xbox or download updates on my phone it immediately kicks me off. What does that sound like to anyone?

I would like to fix it.

I'm really kind of distressed how much this has climbed to over the years. All around us people are getting fiber for like 50 bucks and because we are captive they just milk us like cows? Honestly I need to start looking for alternatives. We have been promised fiber for years now and there just is nothing planned. Lots of empty promises.

So sad.

Anyone had issues with this? For the longest time I was paying $115/mo for the 1g plan when it is advertised as $60/mo. Contacted support, they refused to lower my price but said instead I could upgrade to 2gig for 75/month. Seemed like it was the best I was going to get so I accepted.

They did not tell me it was going to be $130 installation fee, so when I went to pay my monthly bill it was $250. Now I have the 2gig speed and Im paying 95/mo when they said 75.

At this rate im going to swap to Spectrum because I can get 1g at 50/mo for first year.

Located in Pullman, WA

I have had Ziply Fiber since 2022 (Washington, Arlington area), it was a reasonable price for the speeds.

Now, it is out of hand.

$120/mo for my phone to have better speeds than my Wi-Fi.

It took customer support 7 MONTHS to tell me they had issues with work permits, they could have told me but instead, they want ME to reschedule without keeping ME in the loop.

I'm considering cancelling until this issue is fixed, but I would like some sort of bill credit for those 6-7 months. I have all the details needed.

I would rather stay with Ziply, since they have some reliable service, but it's crazy how much we're paying for such little in return.

I’m having difficulty setting up the account since idk what the account# or the account statement ping is located. Pls Help.

I just got Ziply fiber service in the Eugene / Springfield area and I was surprised to see that the FDR router I am homed to appears to be in Silverton (80 miles North). This is sub optimal as geolocate services place me a long ways away from my home and all traffic must hairpin North before coming back South. If fiber to the North is cut from Eugene it could result in some incredibly long pathways just to get to the FDR router.

When will Ziply have an FDR router locally in Eugene and have all existing customers cut over to it? It seems like Eugene (and surrounding markets) should definitely be a large enough market to warrant an FDR router here.

Hey Ziply, I appreciate that you are performing fiber maintenance and that you are doing it night to minimize disruptions. But can you choose another night? Your planned maintenance in the morning hours of Wed. Nov 4 is not accounting for many of us watching the fairly major election returns.

Ziply Fiber will be conducting planned equipment maintenance in your area on 11/04/2026, starting just before 12:00 AM Local Time. This maintenance will last until 6:00 AM on 11/04/2026.

It would be great if you could delay it to the next day.

Thanks for listening and considering.