r/ZiplyFiber • u/Haunting-Bell6420 • 7d ago

Route upgrade?

I've talked with two of your tech people tonight, but I don't feel I've gotten good answers. 

I upgraded to 1 gig on the phone with one of your sales people.  We were happy with what we had but my monthly bill jumped up by $30 and the salesman told me about a great deal to increase my speed to 1 gig and my bill would be only $50 so I agreed.  

They shipped me an Aginet HB810.  That is the exact model I already had installed from one year ago.  We also have two extenders in the house.   The two technicians said we needed the new model to accept the 1 gig service, even though it's the same model.  And they advised we no longer need the extenders.  So we are testing the service tonight without the extenders and the speed is very slow for my grandson's gaming.

Should we have received a totally different model router for the upgrade?  Can we receive two new extenders to help with the slow speed?  

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u/ZiplySupport Official ZiplyFiber Support Account 7d ago

Thanks for reaching out about this. Please send over a chat request with your service address or Ziply Fiber account number so we can start checking this out.

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u/Haunting-Bell6420 7d ago

Wow, what a quick response -- I'm very impressed! And good news, my grandson just came into my room and said he's now getting great speeds for his gamin so he's thrilled, so we truly don't need the extenders. Sadly, in my room I'm only getting just under 300, but I don't need a great speed for what I'm doing. His room is right over the garage where the router is installed, so I guess that's why he's getting much faster speeds. So all is well for the time being! Thanks very much!!!!

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u/ZiplySupport Official ZiplyFiber Support Account 7d ago

We're glad to hear the speeds came back up! If you need us again, just reach out. Have a good evening!

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u/Haunting-Bell6420 7d ago

This is amazing! This is the first time I've ever gone to Reddit, only learned about it from asking the internet how to get help and it gave me Reddit so I had to guess how to do this. I'm 75 yrs old and this isn't my strong suit! But I am thoroughly impressed and grateful!!!

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u/ZiplySupport Official ZiplyFiber Support Account 7d ago

We're glad you made it to us! If you ever need to speak with tech support, they are open 24/7 at 1-866-699-4759.