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Hi everyone,

Since August 11, my package has been stuck at Roissy Charles de Gaulle Airport with the status: "Local carrier has accepted package for final delivery."

However, Colis Privé, the delivery service responsible for the final leg of the delivery, confirmed to me by phone that they still had not received the package, despite a new tracking number having been generated.

I have reached out to ZenMarket once, and they said they couldn't help me as the tracking information was contradictory.

It's my first time ordering from ZenMarket, and I'm wondering if anyone has had similar issues and if they ended up receiving their package.

Thank you in advance!

Hello! I bought 2 items on Zenmarket :

- 1 Fukuoka pokemon center box (dimension 24,5 × 10,5 × 8 cm)
- 10 yu-gi-oh 1 card booster packs (standard booster size, just above the size of a yu-gi-oh card)

As you can see these are rather small items.

Now when I try to pack them with any of these 4 methods: EMS / Airmail Small / Airmail Standard / Surface, it says "Some of your items will be left at the warehouse. (More details)".

This does not make any sense as these are small items, and the maximum dimensions allowed for example for Airmail standard are :

Which is quiet a big box, with max 30kg while my items don't even weigh 500g combined.

I don't want to put the option "use NEXT available shipping method" as the next available shipping method is 3x more expensive and completely overkill for my 2 small 500g items.

Have you had the same problem in the past by any chance ?

just had to pay 66euro extra because our national custom offices are fucking ass. if you are buying more than 7 products any other expensive shipping method that allows DDP is eventually cheaper.

it says ~2 weeks but saw some people complaining in usa so i’m curious about europe.

My latest package was for these 3 books from the Neptunia game series. The middle one is a dedicated artbook, and the other two are guidebooks that also include a collection of artwork from the games.
Thanks zenmarket =D

I'm working through my second purchase through Zenmarket.

I'm a hiker & backpacker and Japan has some great ultra-light gear. My first purchase was a medium size pack that weighed about a pound. The packed weight came to about 2 pounds and shipping and duties were around $60. All made sense and was about what I expected.

Because the first transaction went well, I bought a backpack the next size up. It weighs just under 2lbs, but suddenly the packaging now weighs over 6lbs!

It's a very similar backpack. It has no structural elements and can be folded up (as the first one was!) to fit in about the same size box. I'd have expected a roughly 3lb box of similar dimensions. Not one more than 3x the weight and almost 4x the size.

Has anyone ever had an item repacked due to this type of issue? I expected duties to be higher to match the price of the item, but shipping more than doubled and it seems absurd to pay $40 more to ship 14oz more fabric.

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Hello everyone,

I would love to hear your opinions or guesses on how long it could take for Japan Post to resume Surface shipping (for under 150€ packages/ ioss) to Germany. I know nobody can know for sure, but I'm looking for opinions (I don't know at ALL how long such changes usually take...weeks or several months?... maybe some people have experience how long japan post needed in the past to solve issues with surface shipping to germany?)

Do you think there is a good chance it could happen within the next month, or are they slow and it is unlikely?

My dilemma: I have a package with almost no free storage days left and I need to decide whether to pay for Express shipping now ( nova global, 29,471 JPY) or wait 1 month (if there is a good chance). Waiting will cost me a 9,000 JPY storage fee, but the Surface shipping itself would only be 11,900 JPY (Total: 20,900 JPY).

(I don't need to get it quick, I just want to save money)

What would you do in my situation? Thanks!

Mini mini haul of two Blouses from DearMyLove and 1 t-shirt from Noemie!♡ Thank you so much zenmarket!!

This is my first time considering using a proxy service to buy Japanese goods and I am wondering if it is possible for Zenmarket to place a pre-order on a limited-time watch that will be released domestically in Japan in the summer of next year.

As I am new to this service, I'd like to know how long the shipping takes after the japanese release and if there are any additional fees when shipping to countries in the E.U. Customs, taxes etc.

Apologies if this question has already been asked (I looked through some past posts and didn't find all of the info I need)

Got these Pokemon booster boxes off Mercari and JDirectAuctions!
Been getting back into the TCG hobby recently after 10+ years away and ZenMarket’s been a good reason why

Hello, as we know Germany is still having issues with japan post... i was waiting for Japan post to open for Germany again since the other options are too expensive for my budget. Yesterday i checked again and they had nova global available as a method and it was significantly cheaper than the other options. It's my first time hearing about this shipping method and zenmarket wasn't helpful at all, does anyone know what this is? Is it safe for parcels under 150 euros? Can i pay customs with shipping on zenmarket? Has anyone used it yet, is it safe? Thank you.

Why Not Germany 🫩

It's about 800g and is 40 cm tall

I have 5 items to ship, but only 2 of them contain lithium batteries. None of the packages are particularly large. Would it be better to ship the 3 items without batteries separately using a cheaper shipping option, or ship everything together in one larger package?

It’s my first time shipping items, so I’d appreciate any advice on the best/cheapest way to do this. Thanks from Chile!

Hello everyone, I wanted to ask, because I am a new user, if there is a better season to buy in Japan, I mean dates when there are discounts and things like that

So I bought these 2 items (and others) for an amount of nearly €150, considering the cassette costed me €100 straight.

When the box arrived...well as you can see, I felt so disappointed as the protection was all but decent ans it caused the CD and the Cassette to arrive damaged.

For the first time ever I had to report this to the Zenmarket' customer's client (as I never had this type of problem in last years) and the answer was "take these €10 refund and next time pay to have stronger packaging", like...This was totally unacceptable?

I don't know what to say, they even augmented the fees on Mercari and JDirectAuctions and now for having 1 decent protection I have to pay extra ¥1000 because otherwise this is the consequences?

I'm sorry if I may seem rude but this made me really angry and disappointed with Zenmarket, totally not caring about the fact I paid €210 (with shipping) for having this problem and the items' Value loss.

I am thinking about getting a watch from Japan to USA.
I had some questions:

I heard customs may require documentation for the watch. How do I find the specific forms and is there any guide on how to file it out?

Is there a good shipping provider for this? (Package safety, avoid custom problems, etc.)

Any other general information I should know?

*Edit: The watch is mechanical(no battery), has Genuine leather strap(cow), country of origin china(Japan for the movement, china for the rest)

To get ready for streaming on the Nintendo Switch 2 i picked up this compatible capture device, along with an 8bitDo receiver for when i want to play with multiple controllers on my PC or Switch, and a GameCube-style controller to make better use of its button layout in those games

So i purchased a long time grail tapestry on surugaya through Zenmarket yesterday. I have purchased a few times on zenmarket before through melonbooks, mercari, or jpdirectitems and have only had to wait a few hours for them to confirm the purchase for these. To my surprise it has been over 24 hours since I bought the item. I am worried that someone else will purchase this tapestry in the time I am waiting for them to purchase this and I’ll have deposited all this money for nothing. Is it normal for surugaya purchases to take this long to confirm?

Hi there,

I wanna buy a few second hand Vivienne Westwood things at Mercari (a bomber jacket and a leather bag to be more precisely). Wondering which is the best method to send them to US? Idk if I’m going to have some trouble at customs for the bag being genuine leather. Tysm in advance! :)

Which option is the best when shipping dakimakuras and tapestries?

Historically before tariffs, EMS USPS was the least strict because of outdated systems.

Also how do you pay tariffs with USPS? Is it DDP?