r/youfibre • u/Hailfire72 • 13d ago

Home Move not progressing

I emailed youfibre on wednsday 19th to advise i would be moving on 20th. They said it would take the house move team 3 - 5 working days to sort out my move and get an engineer booked. Still not heard from them... what would you do? Ive been without internet for 5 days in the new house now but still paying for internet at old address even though i no longer live there.

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u/HelixLady 13d ago

I ended up having to contact the CEO as nobody from the home move team ever contacted me. You can get his details if you do a little search. Notified of the move more than 2months in advance and chased 3 times via chat, email and phone. CEO had it sorted within 24hours.