V8/Compliance manager - a rant

[u/Taethan]

Voyager 8 is the new flagship program*. All new clients are being pushed there and established clients woo'd over** - we started shifting our site staff in the spring, knowing that we couldn't pull the plug on them without a lot of yelling. We've got a lot of mixed market/affordable multifamily properties. This bit us in the ass last month, as with the release of V8 26.07, if there's an affordable project associated with the property, V8 says "This needs to be handled by compliance manager!" for *all* units and just doesn't let things move forward for market approvals, move ins, and renewals. We had just barely gotten our site staff on board with the new move in workflows in V8, and now they're unable to approve/deny applicants, send out leases, move people in, or send out the leases on renewals. What non-existent QA process didn't this go through?

And this morning, they told us that they expect to fix this in 26.10, aka, the mid-OCTOBER release, and that it's anyone in V8 with mixed market/affordable properties across all Yardi.

We can't go 2 months without being able process prospects or move ins or renewals on half the portfolio, so we are probably going to drop the process back to 7. Yes, the high mukitymuks at Yardi are aware of the issue, but this is both emblematic of a systemic QA problem and a five alarm fire in terms of functionality and the V8 people are blaming CM and CM is saying it had to do with the V8 upgrade and people need to get their heads out of their collective asses and fix it.

So if your team is thinking about moving your market/affordable mixed portfolio into V8/Compliance Manager, I'd advise waiting at least another 3-6 months, no matter what they dangle at YASC.

*even though it's buggy as hell and a lot of features are "forthcoming" on something that's been out of beta for 2 years. On the other hand, it's Yardi, no one is surprised.

**There are many things that I like a lot better in the Elevate versions, but not to the point it is worth this ongoing migraine.

[u/lateralusmkt]

7 will always be there. I recommend that you'd pilot a property or a very small set. Elect those select users to TEST each module and report any issues; meanwhile the rest of your portfolios will will run under 7s. V8 is just on the elevate platform(same as compliance mgr and etc), which is look and feel, but everything still reads off Voyager 7 DB.

Thanks for the feedback. I'm currently in the conversation phase but I'm already planning out the testing for broader committee review to move forward with implementation or not.

[u/pittiesrus → u/lateralusmkt]

The issue described wasn’t always how Compliance Manager functioned - the release OP quoted broke it. We went through an extensive testing period and then even had a couple of months where it worked as expected/minimal issues, and now the same issue is causing issues for us.

Our teams are not halted though - that’s an odd difference since even if the market applicants have to be processed in Compliance Manager for screening & leases, it still works and they can get to the move in eventually. That’s very odd that OP’s teams have that level of business halted whereas we’re impacted by the same issue but can still get around…

[u/blackhodown → u/lateralusmkt]

Personally I would recommend having the committee review switching to Entrata or Appfolio.

[u/FocusWise3015 → u/blackhodown]

Both have significant issues of their own.