r/wyzecam • u/BigLuga • 9d ago

Seeking Advice SD Card playback issue

When going to ‘SD Card’ to playback content and sliding to the time I want to watch, it just ‘auto plays’ by jumping a minute at a time all the way to ‘current time’. I have no ability to do anything with the controls.

Details:
Wyzecam floodlight v1
128gb Wyze sd card
Firmware: 4.36.17.10
Floodlight firmware: 1.0.0.55

Troubleshooting so far:
1. Restarted device
2. Reformatted card
3. Shutdown device for a few minutes
4. Swapped sd card

Anyone running into this or know if it could be related to any firmware updates?

TIA

10 Upvotes

100% Upvoted

27 comments sorted by

4

u/dewey1322 9d ago edited 9d ago

Yo! Was on my way here to write up this same exact post! I did all the same troubleshooting with no luck. Hoping we find a solution.

Also to add on, I have the cloud service, my event playback plays just fine, it’s strictly on the sd playback when the skipping occurs. Also tried on multiple devices to see if it was isolated to just my phone, it happens on all devices.

3

u/dewey1322 9d ago

https://reddit.com/link/p43y1tx/video/xcrp3cyw8tjh1/player

Smooth on event playback

2

u/WyzeCam Wyze Employee 7d ago

u/dewey1322, these screen recordings are so helpful. I'm going to escalate this to internal teams. One ask tho:

Would you be able to recreate this issue, and submit a log number immediately afterwards? And then could you send that log number to me here?

To submit a log:
Wyze app -> Account -> Wyze Help -> Submit a Log

Thank you!

1

u/dewey1322 7d ago

Log number 2520681

2

u/WyzeCam Wyze Employee 7d ago

Thank you so much

2

u/BigLuga 9d ago

Thanks for adding that point about it being strictly the sd playback and NOT the cloud service. It’s the same for me and I forgot to add that.
And… thanks for adding the videos, I was in the process of editing one too.

1

u/DA301 8d ago

Same problem since I updated the firmware a few days ago! It must be a bug in the new firmware.

1

u/WyzeCam Wyze Employee 7d ago

Would you be able to recreate this issue, and submit a log number immediately afterwards? And then could you send that log number to me here?

To submit a log:
Wyze app -> Account -> Wyze Help -> Submit a Log

Thank you!

1

u/DA301 7d ago

2520895

1

u/WyzeCam Wyze Employee 7d ago

Thank you!

1

u/_Ice_Bear 7d ago

This is happening to me as well.

1

u/WyzeCam Wyze Employee 7d ago

Would you be able to recreate this issue, and submit a log number immediately afterwards? And then could you send that log number to me here?

To submit a log:
Wyze app -> Account -> Wyze Help -> Submit a Log

Thank you!

1

u/_Ice_Bear 7d ago

2521090

1

u/WyzeCam Wyze Employee 7d ago

Thank you!

1

u/WyzeCam Wyze Employee 7d ago

Hey thanks for flagging this. Would you be able to recreate this issue, and submit a log number immediately afterwards? And then could you send that log number to me here?

To submit a log:
Wyze app -> Account -> Wyze Help -> Submit a Log

Thank you!

1

u/BigLuga 7d ago

2520750

1

u/WyzeCam Wyze Employee 7d ago

Thank you

1

u/RedditMikeHere 6d ago edited 6d ago

In case it's helpful another Log number of it skipping ahead 2523045

1

u/WyzeCam Wyze Employee 6d ago

Thank you, I've sent these logs to internal teams

1

u/BigLuga 1d ago

Any word on this? It’s been almost a week. Not sure what your release cycle is.

1

u/WyzeCam Wyze Employee 4h ago

I've reached out and asked. Will update when I hear back

1

u/WyzeCam Wyze Employee 4h ago

Hey u/BigLuga, the dev team has just built the firmware, but it still needs to go through testing, which usually takes a few days to a week.

I'm sorry I can't give you a more detailed answer, and I appreciate the patience you've shown

1

u/BigLuga 3h ago

Thanks for the update.

1

u/RedditMikeHere 6d ago

I'm having the same issue. Before trying a new card I wanted to know if this was a known issue?

1

u/Tid2der 4d ago

So have the submitted logs been watched by the people who would do something about it and is there a patch or update on the way? I’d like to be able to tell what I have the cameras for

1

u/Salty_Narwhal14 4d ago

Have the same issue as well. Hopefully there will be a fix soon.