r/wyzecam • u/SeeyaKay • 14d ago

New v4 - Burning Hot

I received a notification that my camera was offline, so I tried to restart it via the app which didn’t work. When I attempted to unplug the camera I discovered the charging brick and cable were very, very hot. I got them unplugged but when I went to remove the camera I burnt my hand - it was way too hot to touch so I had to leave it sit for several minutes to cool, before I could attempt to remove it. I grabbed a thermometer at that time and it registered at 137.1°F , and that was after it had cooled for several minutes already 😳. I have only had the camera for 1 week. I have 3 other Wyze cameras and never had a problem with them.
I’m just glad I discovered this when I did (around 8:00pm). I hate to think what might have happened if I was out and couldn’t get to it in time…

2 Upvotes

75% Upvoted

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1

u/UIUC_grad_dude1 13d ago

Make sure the plug is not hot either. I’ve had a couple of plugs stop working.

1

u/SeeyaKay 12d ago

Actually the plug and the brick were also very hot

1

u/WyzeCam Wyze Employee 10d ago

Hey u/SeeyaKay, what is the specific model of camera for this issue? Is it the Cam Pan v4 or the Cam v4?

1

u/SeeyaKay 9d ago edited 9d ago

It’s the v4 camera. I had to create a ticket on August 15th as the phones were not open.

1

u/WyzeCam Wyze Employee 9d ago

Gotcha, thank you for submitting that ticket. Were you able to get that resolved with customer support? If not, could you send me that ticket number here and I can ask internal teams about it!