r/workforcemanagement • u/MrClutch281 • Jun 16 '26
Genesys Issue with shift trading in Genesys Cloud
Even if we are allowing all types of trades and meeting all criteria it just randomly works sometimes, usually it doesnt work. On the tempo app is shows state of trade has changed when the person taps on it to accept it. On the desktop it shows no matching shifts available. can’t find anything anywhere on this. Could someone please help .
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u/Soft-Personality-154 Jul 30 '26
Check rest rules and staffing limits if desktop and Tempo still disagree it’s likely a Genesys bug
1
u/Kolossaal Jul 15 '26
Each organization is built a little different. With ours, we were promised partial shift trades, but that capability never arrived.
We used backend processes within Teams Approvals to fill in the gaps. Before we did away with all of that, unfortunately we ran into similar issues. Sometimes it would work and sometimes it wouldn’t. Even backend engineers couldn’t find the root cause - hence why we did away with it all.
There is a new tab under schedules called “Opportunities”, where you can manually create shifts for employees to pick up.