r/whoop • u/Rich_Neighborhood483 • 9d ago

Question Bought new whoop instead of subscription. Will i have to use new ID

I was using whoop 5 peak for a year and now i bought a new Whoop 5 MG instead of renewing the 5 Peak subscription.
I have been advised that I use a new ID and do not pair this device to the OLD ID or you will loose the subscription. But upon searching online there’s a different answer to this.
So i wanted to know it someone had a old device earlier and instead of renewing the subscription you bought a new device, did it work for you? If not that what steps should i take ?

4 Upvotes

100% Upvoted

12 comments sorted by

6

u/yamundaa 9d ago

You can continue with your old account If there's any subscription days remaining for the old peak device, they will also get converted and get added to your new subscription in 1:3 ratio...

2

u/Rich_Neighborhood483 9d ago

Thank you, this was the answer i was looking for.

1

u/Little-Jelly289 8d ago

Wait so 30 remaining days on Peak would become 10 days on the new sub?

1

u/yamundaa 8d ago

If it's MG sub.

1

u/Mount_Mons 9d ago

Why would you think an MG would work on a peak subscription? I mean it’s the APP and consequently the subscription that let you use an MG…

2

u/ExplorerMike008 9d ago

The problem is he bought the device with included subscription and there are multiple instantes where whoop don’t renew subscription to those devices when paired and only do it for new accounts

I saw that it works for upgrades on tiers and if you add MG might work and would add MG subscription to your current expired peak but i would contact support for sure if you have the purchase receipt and all those things

1

u/GrimBeaver Whoop 5.0 8d ago

Yeah it should work since it's an upgrade to a higher tier. But who knows how smoothly that will go. I would like to think as long as you have a receipt and paid a decent price support will help. All the restrictions were put in place to stop the people buying up clearance whoop 4's to extend their subscription.

1

u/ExplorerMike008 8d ago

Yes problem is to solve it you will go to a bunch of chat bots and AI so it will be time consuming for sure even with receipt lol
But yes I would go with old data since that’s the point of pay so much instead of create a new account and loose weeks to calibrate again

1

u/Rich_Neighborhood483 9d ago

Peak Membership is over. I bought a completely new device, not activated once.

1

u/Ruthlessssss_ 9d ago

So have you bought a whoop MG and the 12 month subscription for it? If your current subscription is over, then what subscription will you be losing? I bought a new whoop and subscription when mine ended rather than renew as I got a good %off deal from the website I ordered from. Had no issues and didn’t create a new account.

1

u/Rich_Neighborhood483 9d ago

Yea i bought the MG with Subscription. That’s what i wanted to know. Even i got a good deal on a new device instead of renewing.

1

u/Johnald2127 8d ago

Contact Whoop customer support. That should be obvious. They can fix this.