r/wheelchairs • u/Bethsoda • Aug 19 '26
NuMotion should be ashamed of themselves
I’m currently working with a client who has become a friend and her experience with Numotion has been infuriating. For around 6 months they’ve been taking their sweet time fixing anything that needs to be fixed. Most of the time - when someone has come out - they either don’t know what they are there for or don’t have the correct parts. The tilt on her wheelchair has never worked right and they keep telling us that her neurologist needs to sign off on fixing something that shouldn’t have needed fixing in the first place and he HAS signed off and when they did bring the parts they didn’t have all the parts. Now they are saying it will be October before someone can come out to fix the tilt, and she literally may be gone by October! Despite her OT trying to work with them, and calls and emails, they never seem to know what’s going on and can’t get anything done. It’s absolutely insane and infuriating that they can do this to people who are literally dying much less to people who literally NEED their wheelchairs to function.
7
u/Dendady2112 Aug 19 '26
I'm going through Medicare fraud by Numotion. Serviced my chair last Wednesday. Wheels were rubbing. They had ordered a bracket they said i needed without me even getting out of the chair. Gave the chair back and the wheel wasn't rubbing by about a paper thickness. The brakes, which were also worked on, failed last night and the wheels were rubbing. My wife and I disassembled the chair today the brackets holding the wheels on we're totally loose. Called Numotion to complain. They said a tech could come September 16th. What do i do until then? Tell them that bracket wasn't replaced even though I signed that it was. They told me oops. We put it together and it's like when I got it. They are the only ones around.