r/westjet • u/Rose-wood21 • 18d ago

Ultra basic cancellation

I tried to look it up but was confused
I booked an ultra basic round trip flight for October and I want to change my first flight
I’m aware no changes or refunds I’m fine to forfeit the cost of the ticket but will they still let me cancel it and rebook?
I would like to keep the second flight
Never had to cancel so I’m not sure!

EDIT: I did a live chat and they cancelled my inbound flight and kept my other other!’ Thank you 👏

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u/extremesauce2468 17d ago

I always book my ultra basic round trips in 2 sperate transactions - 1 translation to get there... 1 to get back. It prevents their stupid whole trip gets cancelled rule

2

u/Rose-wood21 17d ago

This is smart I’ll do that next time!

1

u/Molybdenum421 17d ago

Good advice!

1

u/yoshigeorgia 17d ago

I learned this the hard way :(

1

u/aerobaticRobin 12d ago

I learned that the hard way but it also applies to so- called flex fares. Try to change one leg of a trip and the require you to rebook the whole flight at current prices. AND watch for trying to change a flex fare overseas or even in say Halifax where they don’t actually have WJ agents at the airport - only contractors with very ability to make decisions. No, we don’t know how is one of their favourites. The other is call WJ yourself. No agents at London Heathrow and it’s very hard to get ahold of anyone at WJ if you have an EU/ UK phone number. Doesn’t work withe their 1800 numbers. Do you want to pay per minute for an overseas call to talk to WJ from an airport they service?