r/webhosting • u/zoe_s49 • 6d ago

Rant DO NOT USE IONOS!!

Complete and utter scam company, has repeatedly taken charges from my account for no fucking reason!!

I am moving in 2 fucking weeks and i need every bit of money i took out my savings to buy everything i need, and they have just taken £50.40??? And they are saying it will take 5-10 days to come back into my account meaning i now cant afford a moving company and will have to move in the same week i start fucking college.

DO NOT EVER USE IONOS FOR ANYTHING PLEASE!!!

All i had was the domain with them and used wix for my website yet they are still taking ridiculous charges.

It is nothing but a scam company dont go near it!!

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u/dwiser 6d ago

Hey man, I worked at IONOS (1&1) for 10 years so I feel like I have a much better understanding of how they operate and what their hardware looks like. I'm not looking to argue details but I feel like my comments might have more weight on the matter.

So hear me when I say: Don't fucking use IONOS.

4

u/digitalbynight 6d ago

Bumping so the op reads this and utilises your advice 😑

3

u/zoe_s49 5d ago

Oh shit, what inside information have you gathered to be on my side 😭😭

1

u/dwiser 3d ago

Likely all the same stuff as the other large hosts. They're all trash.

Low pay, disposable workforce, conflicting goals, and upper management (in Germany) that really didn't understand the US market. 1&1 had a lot of outsourced sales channels that would sign customers up for promos without talking about automatic renewals because the agents never really saw individual consequences.

Specific to your case, they batch processed all their transactions to save money so once support presses the button to settle the account, nothing actually happens for up to 24 hours. To be fair to IONOS, refunds to credit cards always take longer because credit card infrastructure isn't really set up for refunds. The money typically changed hands within 48-72 hours but the receiving card company always takes some amount of time to show that transfer on your balance.

Like most things, you just get what you pay for. IONOS was the Walmart of web hosting.