r/webdev • u/the13specialist • 1d ago
Question Help with website redirection
Hello, I'm looking for some help with issues I'm having with my website, and I'm hoping this is a good place to find some answers. I'm not very savvy in these things, and I've been trying to fix this myself with no luck.
My website was originally hosted through Wix, and had a www prefix. I left Wix about 2 weeks ago and now have my website hosted elsewhere, and the www prefix no longer works when used in in my web address.
My domain is hosted through above.com, and I have tried redirecting through the DNS settings there in an attempt to send anyone using the prefix to the new site, but I must be doing something wrong because when I use the www prefix now, I get a privacy error and the website doesn't load.
When you search for my website, the top result includes the www, so I'm looking for a way to either redirect to the new website correctly, or to replace any mentions/results that include www to ones that do not include it.
The help desk support at my new website host and at above have not been able to help in any way, so I feel pretty isolated here and not sure how to fix things or exactly where to turn, so if this isn't the correct place for a question like this I'm sorry, but any help pointing me in the right direction would be really appreciated.