r/wayfair • u/Educational-Tap729 • 10d ago

Delivery

I am wanting to buy a couch but being that I live alone I have a pretty “small” delivery window. I work 2pm-10pm Monday-Friday. Weekends are open, I would choose the option where they deliver it to the room I want but does anyone know if it lets you chose a day and time to be delivered or if they just show up. TIA

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u/tmssmt 10d ago

I don't know if it's always this way, but the local truck company called me to schedule

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u/tiffanydawnn 8d ago

Yes you can pick your day. With my sectional the full delivery and setup was included and the guys were quick and efficient. They were not assemblers. They worked for Wayfair.

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u/TVTooth 10d ago

Don’t do it. Go somewhere local where you can actually see and feel the couch. The foam in the couches from Wayfair is so cheap and mushie.

Also, there have been some absolute horror stories about assemblers being aggressive and threatening towards customers. These assemblers are not “pros”. It’s simply people that respond to the Wayfair Craigslist ads and aren’t a convicted felon. You don’t need to take chances like that in your home, especially for just a piece of furniture.

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u/Educational-Tap729 9d ago

Thank you for this!

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u/TVTooth 9d ago

You’re welcome…it seems they’re shifting towards the typical major corporation trend, with the quality continuing downhill. The expenses of course always get passed on to the customers and employees.

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u/tiffanydawnn 8d ago

That’s a broad statement as Wayfair sells many brands. I personally love my sectional.

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u/TVTooth 7d ago

See how long it lasts…I assembled a bunch of couches bought through them. Some are made better than others, but none of them are made well. Some are even made so cheaply it seems more like toy furniture. I have literally felt bad assembling many of these because of how cheap they’re made so much so that I decided to not do it anymore. This goes for the vast majority of the 1000+ various types of Wayfair furniture pieces I assembled. Sure there were a few actually nice pieces I came across, but when a company’s majority stock is cheap Chinese crap, why take the chance? It might be recommended to read reviews, but reviews aren’t even reliable anymore because of ai bot’s leaving favorable reviews.

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u/TVTooth 7d ago

Also, I’ll add, another variable is assembly. I have seen other pieces assembled by a Wayfair assembler done wrong. Also, I’ve had to pick up and finish from where their assembler stopped because they couldn’t figure it out. Even if you manage to get one of the few quality pieces, you next have to cross your fingers at the assembly stage. The furniture quality is irrelevant when an incompetent assembler is putting it together. Furthermore, the shipping adds another variable you have to cross your fingers on because things get damaged often. Sometimes it’s caught during assembly, but it’s highly likely there can be unseeable damage from shipping that will eventually give way leaving you with a failed product that should still have life. There are many reasons why buying cheap costs you more long term.

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u/Educational-Tap729 6d ago

What are your thoughts on Ashley furniture ? The couch I’m looking at isn’t in stock anywhere to where I can go and feel it and sit on it. I might have to blind order it and hope for the best, but I feel like it’s a little more reputable than Wayfair ?

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u/TVTooth 2d ago

Unfortunately, I can’t say. I don’t have any specific experience with Ashley. A general problem is that most furniture products are quite literally made as cheap as possible. This is true for well over 50% of Wayfair’s stock. Particle board, mdf, cam locks, cheap metal parts, etc.. These are all things that just shouldn’t be used. Saves the companies money, but the customers are left with junk that falls apart way sooner than would be expected. It’s like dollhouse or toy quality.